Pending Bilstein Shock Recall

TK1215

The amount of stupidity with some of these dealerships is fffffing mind boggling! Your shock needs to be replaced! Get a replacement one on and when the fix is announced, replace them both again! They have the wording in the announcement. Mine aren’t leaking, so they can wait for the fix. Your second one has now failed, so they should temporarily replace yours with one of the OEM Bilsteins. NOT ROCKET SCIENCE
@nrlucas take a look at post #10 above. This is what was sent to the dealerships. They should be contacting SSSC for direction on your case. Not sure what the acronym stands for. Otherwise they should provide you a loaner vehicle. This is insanity

Again this👇. Not really hard to understand.

Initiated safety recalls require a manufacturer's action to announce and remedy the defects.
A recall is issued when a manufacturer or NHTSA determines that a vehicle, equipment, car seat, or tire creates an unreasonable safety risk or fails to meet minimum safety standards. Most decisions to conduct a recall and remedy a safety defect are made voluntarily by manufacturers prior to any involvement by NHTSA.Manufacturers are required to fix the problem by repairing it, replacing it, offering a refund, or in rare cases repurchasing the vehicle.

Got my recall today. The best part of the recall is there are no parts. Says there will not be any until Aug of 2025. Hey Ford...my 1st question. What happens if the shocks fail. Are you going to buy me an equivalent set so I can keep driving my truck.

Please let me know.

MIGeezer

Got my recall today. The best part of the recall is there are no parts. Says there will not be any until Aug of 2025. Hey Ford...my 1st question. What happens if the shocks fail. Are you going to buy me an equivalent set so I can keep driving my truck.

Please let me know.

If @FordMotorCompany gets tagged, they might respond to your question.

A recall on Bilstein, shocking ,simply shocking.

extra toasty

Again this👇. Not really hard to understand.

Initiated safety recalls require a manufacturer's action to announce and remedy the defects.
A recall is issued when a manufacturer or NHTSA determines that a vehicle, equipment, car seat, or tire creates an unreasonable safety risk or fails to meet minimum safety standards. Most decisions to conduct a recall and remedy a safety defect are made voluntarily by manufacturers prior to any involvement by NHTSA.Manufacturers are required to fix the problem by repairing it, replacing it, offering a refund, or in rare cases repurchasing the vehicle.

Yeah, I know how recalls work. I am speaking to @nrlucas specific situation. He has already had one replaced and now his second one has failed. There are steps that the dealership can do until the actual replacement parts are sourced. Like using current new stock or a loaner vehicle. The dealerships complete Lack of response to the issue is unacceptable. And if they can’t use new original stock, how about the non Bilstein shocks until the fix is figured out?

So I just bought my 2024 recently - Badlands Sasquatch - and am NOT affected by the recall.

Why? Because they switched to short-flange remove reservoirs as opposed to the long flange ones most people seem to have.

I’ll try to post a photo later, but basically my remote reservoir appears smaller than yours.

Ultimately, I suspect that will be the fix that you get.

TK1215

Yeah, I know how recalls work. I am speaking to @nrlucas specific situation. He has already had one replaced and now his second one has failed. There are steps that the dealership can do until the actual replacement parts are sourced. Like using current new stock or a loaner vehicle. The dealerships complete Lack of response to the issue is unacceptable. And if they can’t use new original stock, how about the non Bilstein shocks until the fix is figured out?

TK1215

Yeah, I know how recalls work. I am speaking to @nrlucas specific situation. He has already had one replaced and now his second one has failed. There are steps that the dealership can do until the actual replacement parts are sourced. Like using current new stock or a loaner vehicle. The dealerships complete Lack of response to the issue is unacceptable. And if they can’t use new original stock, how about the non Bilstein shocks until the fix is figured out?

Sometimes there’s much more to the story than what’s posted by a member. One has to read between the lines if folks have had a history of bashing Ford or anything that doesn’t go or work the way they thought it should. “Everything's a problem!” screams something else.
I have a hard time imagining that any Ford dealer would not fix a safety related issue that is clearly stated in a NHTSA safety recall, or at least remedy safe or “hold” an unsafe vehicle to reduce their liability.
At best, after being turned down at multiple service sites for a “safety recall ” I would certainly pay for anything needed to rectify the situation and then wait for my full reimbursement from Ford.
I can’t see a problem here.

Letters went out in our area. My buddy and I both received them in the mail yesterday, though, it said there was no replacement product available and we would be contacted by the dealer when something was available.

I don't think this affects me (or him either) as we both have plans to upgrade regardless. If the replacement happens before I upgrade at least then I could sell all 4 without worry. If not then I guess ill just have to tell whoever buys them to be cautious.

extra toasty

Sometimes there’s much more to the story than what’s posted by a member. One has to read between the lines if folks have had a history of bashing Ford or anything that doesn’t go or work the way they thought it should. “Everything's a problem!” screams something else.
I have a hard time imagining that any Ford dealer would not fix a safety related issue that is clearly stated in NHTSA safety recall, or at least remedy safe or “hold” an unsafe vehicle to reduce their liability.
At best, after being turned down at multiple service sites for a “safety recall ” I would certainly pay for anything needed to rectify the situation and then wait for my full reimbursement from Ford.
I can’t see a problem here.

Dealer cannot do a recall repair until you have been officially notified to come in.

I know this because of prior experience with Jeep, and experiencing the failure between the original notification and the official “come on in” notice.

Of course, you could pay them to swap some shocks, but you wouldn’t get reimbursed for that.

I was planning on getting all new aftermarket shocks later in the year anyway. I did put Eibach springs over my OEM shocks, do you think that will cause a problem with the warranty replacement?

I haven’t got an official letter yet, but the recall is showing up in my app.

TechnicalDisaster

I was planning on getting all new aftermarket shocks later in the year anyway. I did put Eibach springs over my OEM shocks, do you think that will cause a problem with the warranty replacement?

I haven’t got an official letter yet, but the recall is showing up in my app.

The springs are unrelated to the recall, therefore it’s only an issue if you decide to make it one.

In other words, bring your vehicle in and don’t ask about the springs.

extra toasty

Sometimes there’s much more to the story than what’s posted by a member. One has to read between the lines if folks have had a history of bashing Ford or anything that doesn’t go or work the way they thought it should. “Everything's a problem!” screams something else.
I have a hard time imagining that any Ford dealer would not fix a safety related issue that is clearly stated in a NHTSA safety recall, or at least remedy safe or “hold” an unsafe vehicle to reduce their liability.
At best, after being turned down at multiple service sites for a “safety recall ” I would certainly pay for anything needed to rectify the situation and then wait for my full reimbursement from Ford.
I can’t see a problem here.

Well the main problem is that my wife has surgery in 3 days. After which, she is supposed to remain in bed for 4-6 weeks. I simply don't have the time to research shocks, order them, wait for them to arrive, and get them installed before then. And afterwards, I'm going to be taking care of her full time, while also getting two kids to two separate schools in the morning, picking them up in the afternoon, making all of the meals, etc., etc. That's why I scrambled to get it in as soon as I noticed the problem. And now I'm SCREWED and have to ride around on this god awful suspension for at least the next 4-6 weeks.

bassist

Dealer cannot do a recall repair until you have been officially notified to come in.

I know this because of prior experience with Jeep, and experiencing the failure between the original notification and the official “come on in” notice.

Of course, you could pay them to swap some shocks, but you wouldn’t get reimbursed for that.

How to Advocate for Yourself
So your car has been recalled and there’s no fix yet. Now what?It depends on the severity of the recall. Some are for minor compliance issues, such as a missing warning label or misaligned headlight, while others are quite serious, related to potential engine stalling, brake failures, or fire risks. If there isn’t an immediate fix and the automaker doesn’t say the car shouldn’t be used, continue driving but be attentive to the potential issue. Recall notices often cite potential symptoms that a driver might experience, such as warning lights, that would precede a true failure. Ultimately, the best guidance is to get the car fixed as soon as possible.But many recent recalls have required owners to make major adjustments, such as leaving cars parked outside and away from structures, or not charging EV batteries to their full capacity. In this case, Shahan says it’s worth complaining to dealerships and manufacturers. • First, contact your local dealership, especially if a recall notice says a car is unsafe to drive or it recommends that you limit how you use it. In such a situation, Brooks says you should at least ask your dealer for a loaner car to drive in the meantime, even if the recall notice doesn’t mention alternate transportation. Automakers can approve payment to the dealership for loaners for these customers, Brooks says. For example, Chevrolet offered free loaners to some Bolt owners during the recall.• If that doesn’t work, contact the manufacturerdirectly. There’s usually a contact number and website list in the back of your owner’s manual or on the recall notice itself. The manufacturer may also be able to tell you when parts are arriving and how long the repair might take. A spokesperson for Stellantis, the parent company of Chrysler, told CR that accommodations for Pacifica Hybrid owners were made on a case-by-case basis.• If a recall that’s related to a serious safety issue or is causing a major inconvenience has gone unfixed for many months, Brooks says it might be time to ask the dealership to repurchase the vehicle. “It depends on the dealership; it depends on a lot of factors,” he says. But it’s important to start the conversation. “If you don’t ask, you’re never going to get a chance for that to happen.” He says that owners of unfixable recalled vehicles should also complain to NHTSA—here’s how—because it may put pressure on the automaker to act.• If you aren’t having any luck with the dealership or the automaker, it may be time to contact an attorney.The National Association of Consumer Advocates (consumeradvocates.org) has a “find a lawyer” page. Many attorneys don’t charge up front for taking on a case involving a product defect, but be aware that you may end up with expenses at the end of a lawsuit.“Sometimes you have to be the squeaky wheel,” Shahan says. “They’re perfectly willing to string you along and tell you you need to be patient, but you’re not getting what you paid for. You paid for a safe, functioning car. Especially if you bought it brand new and you have the factory warranty, they’re not living up to their warranty.”

nrlucas

Well the main problem is that my wife has surgery in 3 days. After which, she is supposed to remain in bed for 4-6 weeks. I simply don't have the time to research shocks, order them, wait for them to arrive, and get them installed before then. And afterwards, I'm going to be taking care of her full time, while also getting two kids to two separate schools in the morning, picking them up in the afternoon, making all of the meals, etc., etc. That's why I scrambled to get it in as soon as I noticed the problem. And now I'm SCREWED and have to ride around on this god awful suspension for at least the next 4-6 weeks.

Is your Bronco still under warranty?

Deano Bronc

Is your Bronco still under warranty?

Sadly, no. I finally gave up and bought used after 625 days of waiting. While I'm still under the mileage threshold, I must have reached the 3 year mark of the original sale. But that's just one more thing that annoys me about this whole issue. When I called to schedule service, they were unable to tell me if I was out of warranty or not. I couldn't find on the FordPass app nor on the website, where it spells out "this is the end date of your warranty". Only that the warranty was 3 years from the original sale date...which I don't know, because I was not the original purchaser. But, allegedly, the original sale warranty was longer than if I had gotten a certified pre-owned warranty.

BuckYeah

If @FordMotorCompany gets tagged, they might respond to your question.

Thanks

So here are what the Bilsteins look like that AREN’T part of the recall - note the short flange that the reservoir is mounted on.

bassist

So here are what the Bilsteins look like that AREN’T part of the recall - note the short flange that the reservoir is mounted on.

Those are the front shocks. Grab some pictures of the rear shocks so we can do a deeper dive.

TK1215

Those are the front shocks. Grab some pictures of the rear shocks so we can do a deeper dive.

I couldn’t get a good photo, but it’s a similar design.

https://parts.ford.com/shop/en/us/suspension/ride-control/shock-absorber-rear-p-nb3z18125k?pdp=y

My vehicle was able to be test driven, sold, and is not subject to the recall - all thanks to having a late enough build date (11/24) where they had already switched parts.

Got my letter today… yay!