How is your Ford Dealership experience with warranty repairs?

Real leery of bringing my vehicles in for most any kind of service. I usually try to remedy it before they get a shot at it. I find it is easier and better.
I did have an airbag recall on my Mustang but Ford came out and did the swap in my garage. That was good.

Service issues are not just Ford’s problem. They are at most any repair shop/ dealer on the planet. The system is compromised by hurrying the tech with incentives to complete the job fast. I’ve had to “repair a repair “ a good number of times. Most anyone cannot do a good job under the gun. I can take my time…

I usually just live with dealerships but mine can not look at my problem for 3 weeks. O, they said I would have to leave it at the dealer too. “ the rental car desk is just over there “

Glad this has sparked some conversation. I didn't come here to complain but to understand what others are going though and where dealerships are doing a great job. I have learned that most of the system is broken (shortage of techs, shortage of parts, shortage of the customer is always right).

An update, I am now 15 days into an Air Condition Compressor / system repair - as the Compressor shot metal everywhere when it failed. Some of the parts are on back order and am told my rental is only covered for 10 days, I am 5 days in. Time will tell how this goes, I'll keep you all updated.

Thank for all the thoughtful comments.

Just got our 2023 Big Bend sport back from the dealer yesterday at 5:30 PM. They had it 2 weeks and put 100 miles on it to find and fix a coolant leak. They replaced the water pump (1.5L). Low fuel warning came on on the drive home. Got it Home and checked the coolant level. It is low! I guess I will fill it and keep an eye on it. The service rep mentions they did the recall reprogramming while they had it. I ask him was there another recall? He says no just the 1. That's strange I tell him as they just did it 3 weeks before we took it in for the coolant leak. They must have gotten there records messed up also. No wonder people don't want to return to the dealer!

I've used Packey Webb Ford in Downers Grove , IL for everything. They've handled all the repairs/maintenance on my BS/BL so far. I've been very happy with the service including the TSB for "moaning brakes" and the more recent Control Module Recall. They even spotted and corrected at sharp edge that had developed on the driver side window switch.

Great service in my experience.

RonSeb

Dealer said try a different dealer??? One that has a loaner and technician that might know where to go from here.
Ford not honoring a warranty!
https://thebronconation.com/general...rd-not-honoring-warranty-t.21113/#post-322758

My Dealership is good and does help to have a sales person in your corner. I received My 2023 Bronco on December 13, 2022. Then 6 months in on June 2023 I heard a noise in my engine and took to my dealership the next day they told me I needed a new engine. Took 2 weeks but they gave me a rental.
Then on June 13, 2023 I saw smoke and a nasty metal smell coming from under my Hood. So once again took to my dealership it took them a couple of days to come up with needed a new fuse box along with a new starter and clutch, now I only had 6, 223 miles on it. But each time My Dealership gave me a rental to use but had to make sure gas tank was full each time I handed it back to them. So Now can't wait until June 2025 to see what's in store for My Bronco. I do have manual Trans. Everything was under warranty!!!! Thank Goodness

Where can I get a windshield sun shade to fit my Bronco? These 90 something days are rough on my Bronco's interior so hot on my ass in the mornings.

Riajk

Where can I get a windshield sun shade to fit my Bronco? These 90 something days are rough on my Bronco's interior so hot on my ass in the mornings.

This is the one I've been using. Works great and seems to be holding up well after 2 years of use.
https://a.co/d/7or0P9H

Got our Bronco Sport back from the dealer last week to fix the Sync system ( for the 3rd time) again! 3rd time is charm, so it seams so far. All is good for now after the 3rd reflash of the system. The Sync started to act up after the first recall reflash. The dealer reflashed it again when it was in for the coolant leak, same shit again. Got a second recall notice from Ford. Took it to the dealer for 3rd time and the service writer said he would put his best lead tech on it. The dealer also had to replace the RF mudflap that they left the fasteners out of when they replaced the water pump on visit #2. It was loose, rubbed on the tire and chewed it up. I hope were done. Everybody screws up once in a while, but this is becoming a bad habit! Update 11/15/24! Oil change due came up so I put it up on the lift and guess what? Several fasteners that hold the under engine shield are missing also. I should have put it up and checked it over right after I got it back, but why should I have to? If I did that kind of shitty work I would be out of business. It's no wonder a lot of my customers will not go to a dealer for service work!

We've had nothing but an amazing experience with our Ford dealership. From day one to the last service appointment my B had.

My only issue -- making appointments via the app. No clue who that falls on -- however, in the two years I've owned my B I've never been able to schedule an appt via the app... Never works -- Never any appointments. However, when we call -- zero issues with scheduling --- seems weird.

Does scheduling an appointment via the the app work for anyone??

The local dealership in my county has proven to be a nightmare. After a long back and forth with that dealership, one of the owners told me to take my baby Bronco to a different dealership (which is where I bought my rig...bc they had a vehicle that was what I wanted and they weren't able to transfer it to the local nightmare dealership) and get the work done there. I was then sent a message from the local dealership that said "you are blocked".
Now, I have a recall to get fixed and I purchased a console vault that I can't get installed, unless I take it some 50 miles away... each way. So, yes I have had issues with the local dealership and getting things done for my baby Bronco to be the best it can be.

Melek

The local dealership in my county has proven to be a nightmare. After a long back and forth with that dealership, one of the owners told me to take my baby Bronco to a different dealership (which is where I bought my rig...bc they had a vehicle that was what I wanted and they weren't able to transfer it to the local nightmare dealership) and get the work done there. I was then sent a message from the local dealership that said "you are blocked".
Now, I have a recall to get fixed and I purchased a console vault that I can't get installed, unless I take it some 50 miles away... each way. So, yes I have had issues with the local dealership and getting things done for my baby Bronco to be the best it can be.

Just curious about the 😡 reply from Kenneth. Was it due to my situation? Or directed at me? Either way is fine. I'd prefer it to be the situation, obviously. But, I am so beyond proud to have the 'memorial baby Bronco' for my husband that passed away November 8, 2021
It's a long story, but it's worth the read. Unfortunately, I won't be clogging up the internet with the story. Just trust me, it's a good story. 🤗
Also, I didn't tell y'all that I passed on the installation quote when I purchased the console vault (I just call it a safe) bc I was trying to see if the local dealership (before the drama) had one in stock and could install it. I would then ship the safe I ordered, back to where it came. That's when it gets crazy with the local dealership. I contacted the dealer that I bought my baby Bronco from and I was given a quote to install the safe that was more than I paid for the safe! I asked about the installation quote when I bought it and he laughed and said he didn't know why they put it on there, bc it is never the quoted price online. So? That sucks too! I asked if I could get a mechanic to install it, and I was told it would void my warranty if it wasn't done correctly and/or by a dealership. I'm still paddling this boat...but, it's getting harder and harder as I lose my paddle and I'm not making much lead way. I love my baby Bronco. I just wish it was easier to own it! 🤦

Melek

Just curious about the 😡 reply from Kenneth. Was it due to my situation? Or directed at me? Either way is fine. I'd prefer it to be the situation, obviously. But, I am so beyond proud to have the 'memorial baby Bronco' for my husband that passed away November 8, 2021
It's a long story, but it's worth the read. Unfortunately, I won't be clogging up the internet with the story. Just trust me, it's a good story. 🤗
Also, I didn't tell y'all that I passed on the installation quote when I purchased the console vault (I just call it a safe) bc I was trying to see if the local dealership (before the drama) had one in stock and could install it. I would then ship the safe I ordered, back to where it came. That's when it gets crazy with the local dealership. I contacted the dealer that I bought my baby Bronco from and I was given a quote to install the safe that was more than I paid for the safe! I asked about the installation quote when I bought it and he laughed and said he didn't know why they put it on there, bc it is never the quoted price online. So? That sucks too! I asked if I could get a mechanic to install it, and I was told it would void my warranty if it wasn't done correctly and/or by a dealership. I'm still paddling this boat...but, it's getting harder and harder as I lose my paddle and I'm not making much lead way. I love my baby Bronco. I just wish it was easier to own it! 🤦

Hey yeah, I share your dealer frustrations! We've had several VERY annoying dealer experiences too. It's not just Ford either. Heck, three of our biggest dealer train wrecks were with the largest BMW dealer in Colorado.

Our current strategy is going to a dealer with only routine maintenance & warranty repairs. Yeah was a mistake, but we bought Ford's extended warranty & service contracts with our Bronco.

Hope you can find a good/better Ford dealer. After going to 3 different Denver area dealers, there's one, 40 mile away I actually like. Their early-bird 'Fast Lane' oil change/tire rotations are well done, the peeps are competent, friendly, and the wait area is clean and pretty good coffee too. The single warranty repair we've had, keyless entry was replaced without drama.

Also, we've found a small local shop or upfitters they call themselves for accessories & modifications. These guys have a tech that only works Broncos and he does really good work. Also, the owner drives a trick Badlands, they work with a Bronco Baja 1000 race team, and show up at Bronco events like Super Celebration, etc - They know Broncos!!

There are limits though. Some mods & especially accessory installs take more time than they can reasonably charge for. Our example was installing ARB's front & rear bumpers. Yeah, their $4k install cost estimate was way more than the cost of those bumpers. So, it took me several weeks, but we got 'er done!

From now on, I'll talk to those folks before getting into anything significant. Honestly, they probably know what works better than I..

Hope you can find a good upfitter shop for your safe! We bought Tuffy's cargo lockable drawer, but it's been out of stock for months..

Cheers

Kenneth

Hey yeah, I share your dealer frustrations! We've had several VERY annoying dealer experiences too. It's not just Ford either. Heck, three of our biggest dealer train wrecks were with the largest BMW dealer in Colorado.

Our current strategy is going to a dealer with only routine maintenance & warranty repairs. Yeah was a mistake, but we bought Ford's extended warranty & service contracts with our Bronco.

Hope you can find a good/better Ford dealer. After going to 3 different Denver area dealers, there's one, 40 mile away I actually like. Their early-bird 'Fast Lane' oil change/tire rotations are well done, the peeps are competent, friendly, and the wait area is clean and pretty good coffee too. The single warranty repair we've had, keyless entry was replaced without drama.

Also, we've found a small local shop or upfitters they call themselves for accessories & modifications. These guys have a tech that only works Broncos and he does really good work. Also, the owner drives a trick Badlands, they work with a Bronco Baja 1000 race team, and show up at Bronco events like Super Celebration, etc - They know Broncos!!

There are limits though. Some mods & especially accessory installs take more time than they can reasonably charge for. Our example was installing ARB's front & rear bumpers. Yeah, their $4k install cost estimate was way more than the cost of those bumpers. So, it took me several weeks, but we got 'er done!

From now on, I'll talk to those folks before getting into anything significant. Honestly, they probably know what works better than I..

Hope you can find a good upfitter shop for your safe! We bought Tuffy's cargo lockable drawer, but it's been out of stock for months..

Cheers

Thanks for the info. I'm gonna look into that 'upfitter' dealio. My son is actually a mechanic. Well, he's a logger, but he is a really good mechanic too. At this point, I'm ready to jump on it and just get it installed. If my son does it, I won't have to pay him the gigantic price for the quote I got. I need to get it done so I can lock my gun up if I end up somewhere that I can't carry it legally. I've had my baby Bronco since August '23 and I don't even have 500 miles on it yet. Most of the mileage is from the dealership driving it to me and picking up my trade in (Tundra) and then my youngest son took it to the good dealership and they fixed the recall. And I swear, my son was on the way back to where we live (remember the dealership is appx 50 miles each way) and I got another recall notice! I told him not to worry about it bc I don't drive it that much and we'd worry about it when I can drive again.
He said he's not going to the good dealership, he's gonna take it to the nightmare dealership and see if they give him any crap about it being mine. IF they do? That is really not going to look good.
Thanks again for your feedback. I appreciate it. Stay safe out there and get dirty!!!! 🐎