Basically...Ford doesn't care.

JRHopp

The communication from Ford during the last year has been terrible. When I was "lucky" enough to get my Day 2 reservation, converted to an order in January of 2021, and then selected for a "2021" build, I started checking the links like a maniac. Turns out it has been a total waste of time. Although my Bronco was built in 2021...it will now be close to MID 2022 before it is delivered. The only way I've been able to find out ANYTHING about this process is through helpful members of The Bronco Nation. When my build and blend of 12/15 with delivery 12/25-1/4 was delayed...no communication. When it was delayed again to 2/4...no communication. When it was then again delayed until 4/5...no communication. I can say without a shadow of a doubt that based on this "customer service", and the fact that my day 2 reservation means diddly (2022s are rolling out of the factory and being delivered), I will NEVER buy another Ford.

Part of me is tempted to sell my Bronco (when or if I ever get it) to the highest bidder, but after this incredibly long, unexplainable wait, I deserve to live happily ever after with my "2021" Obx, Sasquatch, just like Jacob in the Bible after he was promised Sarah and had to wed Leah first.

I know there are many of us in the same boat. Ford pushed through builds at the end of 2021 to meet some quota, probably knowing that those vehicles wouldn't be delivered. The 12/6 build week forum is full of unhappy customers. Some lucky winners got their trucks delivered while the rest of us are scratching our heads saying what the F@&# is going on? I guess we need a support group. However, for me to keep my sanity, I'm going to have to distance myself from helpful "links", and I know it's selfish, but I can't stand to see another Bronco delivered picture.

Ford, if you're reading this...you just lost a customer. For life. Get your act together. Send me more swag if you want, but it doesn't make up for this pitiful excuse for customer service.

JRHopp

The communication from Ford during the last year has been terrible. When I was "lucky" enough to get my Day 2 reservation, converted to an order in January of 2021, and then selected for a "2021" build, I started checking the links like a maniac. Turns out it has been a total waste of time. Although my Bronco was built in 2021...it will now be close to MID 2022 before it is delivered. The only way I've been able to find out ANYTHING about this process is through helpful members of The Bronco Nation. When my build and blend of 12/15 with delivery 12/25-1/4 was delayed...no communication. When it was delayed again to 2/4...no communication. When it was then again delayed until 4/5...no communication. I can say without a shadow of a doubt that based on this "customer service", and the fact that my day 2 reservation means diddly (2022s are rolling out of the factory and being delivered), I will NEVER buy another Ford.

Part of me is tempted to sell my Bronco (when or if I ever get it) to the highest bidder, but after this incredibly long, unexplainable wait, I deserve to live happily ever after with my "2021" Obx, Sasquatch, just like Jacob in the Bible after he was promised Sarah and had to wed Leah first.

I know there are many of us in the same boat. Ford pushed through builds at the end of 2021 to meet some quota, probably knowing that those vehicles wouldn't be delivered. The 12/6 build week forum is full of unhappy customers. Some lucky winners got their trucks delivered while the rest of us are scratching our heads saying what the F@&# is going on? I guess we need a support group. However, for me to keep my sanity, I'm going to have to distance myself from helpful "links", and I know it's selfish, but I can't stand to see another Bronco delivered picture.

Ford, if you're reading this...you just lost a customer. For life. Get your act together. Send me more swag if you want, but it doesn't make up for this pitiful excuse for customer service.

JRHopp

The communication from Ford during the last year has been terrible. When I was "lucky" enough to get my Day 2 reservation, converted to an order in January of 2021, and then selected for a "2021" build, I started checking the links like a maniac. Turns out it has been a total waste of time. Although my Bronco was built in 2021...it will now be close to MID 2022 before it is delivered. The only way I've been able to find out ANYTHING about this process is through helpful members of The Bronco Nation. When my build and blend of 12/15 with delivery 12/25-1/4 was delayed...no communication. When it was delayed again to 2/4...no communication. When it was then again delayed until 4/5...no communication. I can say without a shadow of a doubt that based on this "customer service", and the fact that my day 2 reservation means diddly (2022s are rolling out of the factory and being delivered), I will NEVER buy another Ford.

Part of me is tempted to sell my Bronco (when or if I ever get it) to the highest bidder, but after this incredibly long, unexplainable wait, I deserve to live happily ever after with my "2021" Obx, Sasquatch, just like Jacob in the Bible after he was promised Sarah and had to wed Leah first.

I know there are many of us in the same boat. Ford pushed through builds at the end of 2021 to meet some quota, probably knowing that those vehicles wouldn't be delivered. The 12/6 build week forum is full of unhappy customers. Some lucky winners got their trucks delivered while the rest of us are scratching our heads saying what the F@&# is going on? I guess we need a support group. However, for me to keep my sanity, I'm going to have to distance myself from helpful "links", and I know it's selfish, but I can't stand to see another Bronco delivered picture.

Ford, if you're reading this...you just lost a customer. For life. Get your act together. Send me more swag if you want, but it doesn't make up for this pitiful excuse for customer service.

JRHopp

The communication from Ford during the last year has been terrible. When I was "lucky" enough to get my Day 2 reservation, converted to an order in January of 2021, and then selected for a "2021" build, I started checking the links like a maniac. Turns out it has been a total waste of time. Although my Bronco was built in 2021...it will now be close to MID 2022 before it is delivered. The only way I've been able to find out ANYTHING about this process is through helpful members of The Bronco Nation. When my build and blend of 12/15 with delivery 12/25-1/4 was delayed...no communication. When it was delayed again to 2/4...no communication. When it was then again delayed until 4/5...no communication. I can say without a shadow of a doubt that based on this "customer service", and the fact that my day 2 reservation means diddly (2022s are rolling out of the factory and being delivered), I will NEVER buy another Ford.

Part of me is tempted to sell my Bronco (when or if I ever get it) to the highest bidder, but after this incredibly long, unexplainable wait, I deserve to live happily ever after with my "2021" Obx, Sasquatch, just like Jacob in the Bible after he was promised Sarah and had to wed Leah first.

I know there are many of us in the same boat. Ford pushed through builds at the end of 2021 to meet some quota, probably knowing that those vehicles wouldn't be delivered. The 12/6 build week forum is full of unhappy customers. Some lucky winners got their trucks delivered while the rest of us are scratching our heads saying what the F@&# is going on? I guess we need a support group. However, for me to keep my sanity, I'm going to have to distance myself from helpful "links", and I know it's selfish, but I can't stand to see another Bronco delivered picture.

Ford, if you're reading this...you just lost a customer. For life. Get your act together. Send me more swag if you want, but it doesn't make up for this pitiful excuse for customer service.

BroncOitis

I'm going to go out on a limb here and say that the general consensus here, is that people aren't upset (in a sense) that their Broncos are being pushed out or not being delivered or even in production yet but the lack of communication from Ford Motor Company.
I am sure a lot of you have seen how I feel about this whole debacle, but when it comes down to it not getting communication seems to be my biggest gripe that I have with FMC. I totally understand all the anchors that have been thrown off the boat and into the water to slow it down that being covid, the MIC debacle, and the Chips being replaced or shortage of them. Honestly how is someone to know this if they aren't even belonging to any other forms of communication other than their E-mails. I can tell you right now that my Dad not being tech savvy wouldn't have any Twitter account or be a member on BN or Bronco6G or any other types of these Forums.
I really do feel for people that do not have any other forms of communication other than emails, "on the other hand," I guess we're left in the dark just as much as somebody who doesn't have several means of communication.
The sad part about a lot of this is that us early reservation holders, and the communication email that was sent out with a survey, asking about (If Ford could change something what would it be) and I believe 80 to 90% of us said the lack of communication was the number one problem, now it's been 3 months since that survey was sent and still no change in their way of communicating with us.
(Oh Boy)
I think I'm going to stop there, because I am almost at the point where my emotions are about to take over and it always goes down hill from there.... "take a little breather, sip on some bubbly" (ok) "that's better"

@Ford Motor Company (More Communication)

AcesandEights

Yep, even the people that wanted one really bad and paid a mark up think they got a "deal" and got exactly what they wanted without any hiccups. The only ones that are impacted are the ones that are impacted, the reservation holders. Everyone else thinks business as usual. Ford is only pissing off a "handful" of folks, die hard fans. They are kowtowing to the bigger dealerships and making the walk-in-off-the-street customer VERY happy. They are making new customers-for-life.

JoergH

I couldn't agree more. I filled out the same survey and made the same comments about communication. I also slammed their IT dept in general. Their websites are terrible, and the information between different ones is inconsistent, not to mention the appearing and disappearing window stickers. This makes the communications issue even worse because the only thing worse than no information is BAD information. Ford IT needs to get its act together and develop systems that can communicate with one another. Particularly the order status system. They should have a website where I can log in, enter my order number, and find out EXACTLY what the status of my order currently is. What I mean by exactly is where it stands in the line of Bronco's to be built, with a projected build/delivery date that's based on the current rate of production. Of course, Ford can't predict interruptions like chip shortages and other slowdowns, so the website would need to be updated frequently (like daily), but at least then people would have a good idea of how to plan their lives, sell current vehicles, etc. What's frustrating to me is that this code isn't rocket science, and could be used for ANY "ordered" vehicle, not just the Bronco. Certainly, if Ford ever decides to move to direct shipping to customers they would need something like this.

BroncOitis

I'm going to go out on a limb here and say that the general consensus here, is that people aren't upset (in a sense) that their Broncos are being pushed out or not being delivered or even in production yet but the lack of communication from Ford Motor Company.
I am sure a lot of you have seen how I feel about this whole debacle, but when it comes down to it not getting communication seems to be my biggest gripe that I have with FMC. I totally understand all the anchors that have been thrown off the boat and into the water to slow it down that being covid, the MIC debacle, and the Chips being replaced or shortage of them. Honestly how is someone to know this if they aren't even belonging to any other forms of communication other than their E-mails. I can tell you right now that my Dad not being tech savvy wouldn't have any Twitter account or be a member on BN or Bronco6G or any other types of these Forums.
I really do feel for people that do not have any other forms of communication other than emails, "on the other hand," I guess we're left in the dark just as much as somebody who doesn't have several means of communication.
The sad part about a lot of this is that us early reservation holders, and the communication email that was sent out with a survey, asking about (If Ford could change something what would it be) and I believe 80 to 90% of us said the lack of communication was the number one problem, now it's been 3 months since that survey was sent and still no change in their way of communicating with us.
(Oh Boy)
I think I'm going to stop there, because I am almost at the point where my emotions are about to take over and it always goes down hill from there.... "take a little breather, sip on some bubbly" (ok) "that's better"

@Ford Motor Company (More Communication)