Hi, I have a 2021 Bronco Sport Outerbanks, it does the shuddering when turning and it is getting worst, no I can be sure it will do it every time I drive and every time I turn. There are several posts about the issue. I mentioned it when I took it in for an oil change and recall stuff. They told me I had to take it in when the tech was in and it would be 200.00. Of course they already know what's going on but you know they gotta milk it, then they will keep saying they can't find what's going on until the warranty is expired. Like everything else. I'm started to get really dissapointed, I really love the look and all the cool extras in it so , kinda want to trade and get into something else, I always really wanted the Big Bronco but after all this my husband isn't too keen on that idea and it's more money to deal with the dealership on more recalls and issues. I am reading what people are saying about the Big Broncos too. I don't know what to do. Probably try to get it fixed for the time being and then decide if I want to trade and what for? I know all vehicle have recalls.
That's not how dealers and warranties work. They get paid the same whether you pay for it or if Ford pays for it. The dealer doesn't work for Ford, it's a franchise. So when they do warranty work, they send the bill to Ford instead of handing it to you. And most dealers like doing warranty work because they will get paid. When they hand you a $3k bill, they have to hope you aren't going to suddenly say you don't have the money, or have four credit cards declined, then have to do a mechanic's lien to hopefully get paid. Or that you don't do a chargeback and dispute the charges with your credit card company. It makes zero sense for a dealer to try and run out the warranty.
As for the service manager being "nonchalant," did you want him to scream and panic or fix the problem? If you have an issue when you pick up the car, you stop right there and go right back. And this again is a dealer issue, not a Ford issue. That guy doesn't work for Ford, he works for whomever owns that franchised dealership. The most Ford can normally do is put some pressure on the dealer to do better, unless they have a huge pattern of doing this, so much that it risks giving Ford a bad name to thousands of people. If that happens then they might be able to sever the relationship and pull their name and product. No clue how that works though.
If you want something that is off road capable, then avoid the Jeep too, as it's even worse than the Broncos ever have been. Get a Toyota Forerunner.
Or if you just want a mall crawler, basically a poser off road vehicle... well get a Toyota anyway. The latest RAV4 is pretty nice. Still about the top for reliability, even though they are slipping like every company is. Or maybe a Mazda or Honda.
Mazdas seem to be pretty solid, without a lot of major issues.
Honda/Acura are also very solid vehicles. The Passport Trailsport looks really nice, and I was very tempted. The larger size, more storage, and greater towing capacity were tempting... but I also wanted something smaller to be more nimble on the narrower trails (not just actual off road, but like looging roads and dirt roads) in the area, plus the extra .4 in of height and the pseudo lockers tipped me in favor towards the BS with sasquatch... the price difference too. The Trailsport is about as much as the full siazed Bronco I was also thinking about.
Do not get a Land Rover. Those are over priced garbage. I know people who have had them in the shop almost as much as they've been able to drive them. My co-worker has had hers in the shop something like four times in the last 4 years, and it's been there for like a total of 11 months in those four trips.
Nissans are good values, but the CVT they use is weak and they don't admit to the problems. There is a rumor that there will be a body on frame Xterra making a comeback. That would be awesome.
The Genisis... well it's a nicer Hyundai and they have a lot of nice features included.
