Apr 10, 2024
I posted this as a comment in a really old thread, but figure it might be best to just start my own post. I have a 2022 Bronco Sport Big Bend. It has had a plethora of constant issues and the dealership groans when I bring it in and tells me my car has gremlins. Bluetooth connectivity, modem went out, replaced the APIM, daytime running lights coming on or staying on whenever they feel like it (even after replacing the headlight switch), EVP went out, several powertrain failure messages that they reset and don't come back for awhile, backup camera coming on when driving forward, rear differential going out, etc.... but the lagging/shuddering issues are much more concerning to me because they are a serious safety issue.
I have have talked to the dealership about it so many times. They tried telling me when it was only a few weeks old that it was normal and that the turbo gets bogged down in high heat weather. I knew it was not true because this is not the first turbo engine I've had but they claim it never duplicates for them. They kept telling me not to run it in eco mode but I never put it in that mode. Then last time they told me to keep it in sport mode. Yesterday it hit 80 degrees and I was almost t-boned trying to get out of my housing development. I hit the accelerator and it just bogs down in slow motion for several seconds before revving up and snapping out of it. It does it in sport mode or regular mode. I'm worried this one is going to kill me and my kids at some point!! I've also documented with the dealer (and of course they claim it wont duplicate even though I show them videos of it) that when you are going slow like in a parking lot or drive through and try to accelerate slowly it has a bad vibration and you have to let off accelerator and try again to make it stop. It's screaming transmission issues but now almost 2 years and 50k miles of talking to the dealership about this and paying $100 now each time while its on Ford's extended warranty, its getting old. I did have a friend of a friend who works in a transmission shop ride around with me a year ago and then talked to the dealership service manager and said it had a shift studder and possibly more going on and they got super offended or something. Kept the car for days and then told me nothing was wrong.
Generally when I show them video of things, they finally get fixed. When my rear differential was having issues I took it in several times and they told me nothing was wrong before bringing in videos but now they wont even help after video. I sent them pics and video of my radio bumping and daytime running lights on 45 mins after going in a store (and the radio time pauses so it showed the time 45 mins before) and security camera footage of my lights randomly coming on in the middle of the night but tell me nothing is wrong. They told me the break squeal was normal until I showed them a TSB for it. It's beyond frustrating so if anyone has any advice, I would very much appreciate it .
I have have talked to the dealership about it so many times. They tried telling me when it was only a few weeks old that it was normal and that the turbo gets bogged down in high heat weather. I knew it was not true because this is not the first turbo engine I've had but they claim it never duplicates for them. They kept telling me not to run it in eco mode but I never put it in that mode. Then last time they told me to keep it in sport mode. Yesterday it hit 80 degrees and I was almost t-boned trying to get out of my housing development. I hit the accelerator and it just bogs down in slow motion for several seconds before revving up and snapping out of it. It does it in sport mode or regular mode. I'm worried this one is going to kill me and my kids at some point!! I've also documented with the dealer (and of course they claim it wont duplicate even though I show them videos of it) that when you are going slow like in a parking lot or drive through and try to accelerate slowly it has a bad vibration and you have to let off accelerator and try again to make it stop. It's screaming transmission issues but now almost 2 years and 50k miles of talking to the dealership about this and paying $100 now each time while its on Ford's extended warranty, its getting old. I did have a friend of a friend who works in a transmission shop ride around with me a year ago and then talked to the dealership service manager and said it had a shift studder and possibly more going on and they got super offended or something. Kept the car for days and then told me nothing was wrong.
Generally when I show them video of things, they finally get fixed. When my rear differential was having issues I took it in several times and they told me nothing was wrong before bringing in videos but now they wont even help after video. I sent them pics and video of my radio bumping and daytime running lights on 45 mins after going in a store (and the radio time pauses so it showed the time 45 mins before) and security camera footage of my lights randomly coming on in the middle of the night but tell me nothing is wrong. They told me the break squeal was normal until I showed them a TSB for it. It's beyond frustrating so if anyone has any advice, I would very much appreciate it .
Laura, Chief Ron