Did my dealership totally SCREW me??

wildheart
Apr 02, 2023

Rank 0

Apr 02, 2023

I’ve had an order for a Big Bend since April 2021. It is a 4-door, mid-package 222A, a hard top and a tow package.

A few months ago I told my dealership I would be fine removing the hard top and/or tow package if that meant I could get my car sooner.

I tried following up with him a few weeks ago and he finally called me back on Friday and told me my order was cancelled by Ford.

Now my order will be going from a MY21 to a MY22 to a MY23 and now a MY24 that’s going to be over $5000 more expensive and who knows when I will even get it (if I ever get it).

Did my dealership totally screw up? Did they put my priority code super low? Do they not want me to buy this car for some reason?

Have most dealerships been updating their order holders? Because I have been the one contacting them to get updates over the years, they’re never the ones to reach out to me.

I tried calling Ford directly and they said they can’t even help me until I have a VIN.

I am so confused. I’ve cried multiple times and I’m so frustrated. Is there anything I can do? Is this car even worth it?

Attachments

PSUTE

Rank II

Apr 02, 2023

#1
I’ve had an order for a Big Bend since April 2021. It is a 4-door, mid-package 222A, a hard top and a tow package.

A few months ago I told my dealership I would be fine removing the hard top and/or tow package if that meant I could get my car sooner.

I tried following up with him a few weeks ago and he finally called me back on Friday and told me my order was cancelled by Ford.

Now my order will be going from a MY21 to a MY22 to a MY23 and now a MY24 that’s going to be over $5000 more expensive and who knows when I will even get it (if I ever get it).

Did my dealership totally screw up? Did they put my priority code super low? Do they not want me to buy this car for some reason?

I tried calling Ford directly and they said they can’t even help me until I have a VIN.

I am so confused. I’ve cried multiple times and I’m so frustrated. Is there anything I can do? Is this car even worth it?
Possibly, yes !!... Change your dealer.
the poacher

O-===-O BRONCO, Trail Rated is standard

Apr 02, 2023

#2
They could be misinformed, have you asked a sales manager to check? I love my Bronco but whether it's money or aggrevation something is only worth what someone is willing to pay for it and that is different for everyone. Personally I lucked into an abandoned order that matched most of my wants including all deal breakers and the dealership wasn't greedy. This was after giving up on wait times and dealer markups. A year in and I couldn't be happier. (Well I wish the 2 door had Better storage but that's a 1st world problem)
Bossdriver

Rank V

Apr 02, 2023

#3
Contact Ford and find out why it was cancelled. If your order was priority 99 and was not upgraded to priority 10-19 Ford would have cancelled it. Negligence by the dealer in that case. You won't know unless you have more information...
'21 AMB Basesquatch 2 Door. 2.7. 569 days from reservation to delivery
Laura

Rank VI

Apr 02, 2023

#4
I’ve had an order for a Big Bend since April 2021. It is a 4-door, mid-package 222A, a hard top and a tow package.

A few months ago I told my dealership I would be fine removing the hard top and/or tow package if that meant I could get my car sooner.

I tried following up with him a few weeks ago and he finally called me back on Friday and told me my order was cancelled by Ford.

Now my order will be going from a MY21 to a MY22 to a MY23 and now a MY24 that’s going to be over $5000 more expensive and who knows when I will even get it (if I ever get it).

Did my dealership totally screw up? Did they put my priority code super low? Do they not want me to buy this car for some reason?

Have most dealerships been updating their order holders? Because I have been the one contacting them to get updates over the years, they’re never the ones to reach out to me.

I tried calling Ford directly and they said they can’t even help me until I have a VIN.

I am so confused. I’ve cried multiple times and I’m so frustrated. Is there anything I can do? Is this car even worth it?
The heavens are telling you to buy a Jeep.
Melissa Clark, DSTAR777

Mud,Sweat and Gears

Apr 02, 2023

#5
The heavens are telling you to buy a Jeep.

After all Ford is Jeeps best salesman.
Joined May 29, 2020 Member 546
DSTAR777, AcesandEights

Mud,Sweat and Gears

Apr 02, 2023

#6
Dealer screwed up. Your build was not constrained enough to never be built. A big bend, 4-door, with soft top should be easy to find on a dealer's lot. Just buy new off the lot.

You can't buy off the lot, they don't have what you want. just 60k mall crawlers.
Joined May 29, 2020 Member 546

Don't Follow Me ,I'm about to do something Stupid

Apr 02, 2023

#7
LOL. Out of curiosity, I checked this morning. Auto Trader has 11 pages (273 results in a nationwide search) of Big Bends w/ 4-door automatic. The several I looked at are at or near MSRP; mid $40Ks to upper $50K. Several MICs in the mix.

A Big Bend with mid package is a Mall Crawler. LOL. They are all Mall Crawlers...

OP can do his/her own homework and negotiate.
I'd bet when you call those are not MSRP at all. The dealers here list all the time at MSRP but when you call it's a different story.

I'd also put good money on the OPs dealer sold it out from under her for a big ADM being it was a hardtop with Tow PKG.
2Dr Badlands - MIC - Area51 - 2.7 Auto - MGV - Headliner - High Pkg
Reserved 7/20/20 Delivered 5/6/23
"Ford said, hey we're gonna fulfill all reservations and pre-orders before we build stock units."
DSTAR777, dchinno

Friendly Neighborhood Sasquatch

Apr 02, 2023

#8
I’ve had an order for a Big Bend since April 2021. It is a 4-door, mid-package 222A, a hard top and a tow package.

A few months ago I told my dealership I would be fine removing the hard top and/or tow package if that meant I could get my car sooner.

I tried following up with him a few weeks ago and he finally called me back on Friday and told me my order was cancelled by Ford.

Now my order will be going from a MY21 to a MY22 to a MY23 and now a MY24 that’s going to be over $5000 more expensive and who knows when I will even get it (if I ever get it).

Did my dealership totally screw up? Did they put my priority code super low? Do they not want me to buy this car for some reason?

Have most dealerships been updating their order holders? Because I have been the one contacting them to get updates over the years, they’re never the ones to reach out to me.

I tried calling Ford directly and they said they can’t even help me until I have a VIN.

I am so confused. I’ve cried multiple times and I’m so frustrated. Is there anything I can do? Is this car even worth it?
Have you seriously cried over this???

Don't Follow Me ,I'm about to do something Stupid

Apr 02, 2023

#9
It's not like Ford kept a customer in the dark

I seriously can't stop laughing long enough to read all the rest after that first sentence.
2Dr Badlands - MIC - Area51 - 2.7 Auto - MGV - Headliner - High Pkg
Reserved 7/20/20 Delivered 5/6/23
"Ford said, hey we're gonna fulfill all reservations and pre-orders before we build stock units."
Bronco 202?, Bronco V-8
Moderator Staff member

Administrator

Apr 03, 2023

#10
I’ve had an order for a Big Bend since April 2021. It is a 4-door, mid-package 222A, a hard top and a tow package.

A few months ago I told my dealership I would be fine removing the hard top and/or tow package if that meant I could get my car sooner.

I tried following up with him a few weeks ago and he finally called me back on Friday and told me my order was cancelled by Ford.

Now my order will be going from a MY21 to a MY22 to a MY23 and now a MY24 that’s going to be over $5000 more expensive and who knows when I will even get it (if I ever get it).

Did my dealership totally screw up? Did they put my priority code super low? Do they not want me to buy this car for some reason?

Have most dealerships been updating their order holders? Because I have been the one contacting them to get updates over the years, they’re never the ones to reach out to me.

I tried calling Ford directly and they said they can’t even help me until I have a VIN.

I am so confused. I’ve cried multiple times and I’m so frustrated. Is there anything I can do? Is this car even worth it?
Like @PSUTE mentioned, @wildheart, Ford did cancel orders dealers did not COVP and move out of 99. Ford FAQs on this.

A big however: I've been following a thread on 6G where someone had their order canceled, and dealer said they didn't do it and it was an error in the system. Check this out in case it helps you! I hope you get a good resolution.
2021 Oxford White 2-door non-Sas Mid package 2.7L/10-speed Badlands with MIC top
2021 Carbonized Gray 2-door Sas High package 2.7L/10-speed Badlands with MIC top
Keeping the Jeeps: stock '89 XJ and 3.5" lifted '00 XJ on 31s
Melissa Clark, DSTAR777

Gladesmen

Apr 04, 2023

#11
It might be time to start looking for your Bronco on a dealer lot. You build sounds like something a dealership might have less hard top and towing. But if you are willing to give up the hard top anyway, and you can add the towing pretty easy. Good luck I hope you can find your perfect Bronco it really is a special vehicle.
Bronco Nation 1100. Everglades, Desert Sand
Res: 7/30/20 ordered 1/22/21 reorder 10/15/21 changed to Everglades 3/9/22 schedule 8/29/22 bumped to 9/5; 9/7/22 blend, 9/9 Mods, 9/26/22 completed, 10/7 shipped, 11/3/22 delivery
Laura

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