Feel like I am being ghosted on my first ever new car purchase!

glamosaurus

From my experience, and from what I can tell most others on this forum, you have to be your own advocate. Before I selected a dealership, I did research by reading reviews, and asking folks I knew for recommendations. I chose a dealership an hour's drive away based on their excellent reputation. Even after that effort, I find the dealership to be totally useless. I had to insist that they convert my reservation to an order in March of 2021 with pushback telling me I was incorrect. I stayed on them until they realized I was correct, and made it in on the very last possible day. UGH. I guess what I'm trying to say is, you're not alone, and we're all navigating dealership shenanigans right now. They don't even respond to my emails or calls anymore...it's laughable. Sometimes I'm tempted to pop over there to give them all a scare, but it's not worth the hour drive. HANG IN THERE, BABY!

Thanosgamora

So where to begin with this mess? Let’s start with the first day I entered Premier Ford dealer in New York on 4-16-22. I spoke with some young salesman and ordered a 2022 ford bronco wildtrak And put down $3000 as a deposit, total was about $64k. He tells me it will be a 1-3 months, I was surprised because I heard about the delays. A week goes by and I found out the wildtrak does not have the front stabilizer bar disconnect so I try to change the order to a Badlands. I text the young salesman and he says it is too late to change it because the orders are in so it’s to late. I say OK.
After a month goes by, I read on the forms that I should get an email confirming my order. I never received an email. So I decide to call again to found out what’s going on with my order. As I called the sales department she tells me there’s no order on file under my name! So this photocopied page with my order is useless. So she puts me through a senior salesman which tells me the young salesman no longer works there so, it seems I was lied too, but I can change the order but as of now no orders can be done and I have to order a 2023 bronco now. He tells me to send him the order(sent by text to his cellphone) and to remind him about it so he can put the order in on August . Remind him?! In August!? I found that to be funny I have to remind him to do something and that orders are closed till months later!? Well I guess this nothing I can do but wait. So I wait.
So near the first day of May comes and I remind him and get no response. So I decide to go back again to the dealership, I was close by at the time, and confirm in person that if they even got the new order. Again I speak with another salesman and he tells me the same thing that no orders can be done at this time and he shows what looks like 8-10 orders of the car that people are waiting on. I explain I understand that but you guys don’t even have my order on file at all! You have $3000 Going to nothing I tell him. He gives me his email to send him the order. I send him the order from website link and I feel better thinking at least they have my order now.
So again near the first day of June I send an email to that salesman again about my situation and a link with the order build from the website just confirm they have my order at least on file. No response. At this time just a few days in June, I have family members pass away. 2 in a few days apart. So I forget about this for now.
On July 2, I send again the orders from the website link about the order to the Salesperson again I spoke in early May. No answer. I call to ask about my order and the salesperson asks me what did I order because she has nothing on my name! OMG! I explain to her what’s been going on so far. She transfers me to someone that I leave a message on voicemail about my order and to call me back. Nothing as the day passes. I guess that persons out for the day. Just my luck. I give up and go back to work. I will try again tomorrow.
I understand this car is in high demand and it’s going to take 6 to maybe over a years to even get. I am very patient and understand that things are pretty bad with ordering because of the require chips and what not. I just feel my first new car purchase is a huge disappointment and not what I expected. I figured I would walk in. Put my order down and just sit and wait. Thank god I joined this forum and read some posts because I bet me sitting here and just waiting nothing would be ordered and done. I am beginning to feel I should just get my money back and go somewhere else but have over 3 months vested here so far so what’s another month or so. I am lucky In NY I have mass transit so I can go to most places that I need too but the trains do suck at times. My family and friends are like amazed how this process is going on with me ordering a new car. I would like some advised about this and what I should do. I am over reacting or what? Is the dealer not explaining something to me or I am missing something here? As of right now they have $3000 going to nothing! Here’s my order.

https://shop.ford.com/configure/bro...-423f0e3456cc&intcmp=fv-save-vehdetails-sivdp

Thanosgamora

So where to begin with this mess? Let’s start with the first day I entered Premier Ford dealer in New York on 4-16-22. I spoke with some young salesman and ordered a 2022 ford bronco wildtrak And put down $3000 as a deposit, total was about $64k. He tells me it will be a 1-3 months, I was surprised because I heard about the delays. A week goes by and I found out the wildtrak does not have the front stabilizer bar disconnect so I try to change the order to a Badlands. I text the young salesman and he says it is too late to change it because the orders are in so it’s to late. I say OK.
After a month goes by, I read on the forms that I should get an email confirming my order. I never received an email. So I decide to call again to found out what’s going on with my order. As I called the sales department she tells me there’s no order on file under my name! So this photocopied page with my order is useless. So she puts me through a senior salesman which tells me the young salesman no longer works there so, it seems I was lied too, but I can change the order but as of now no orders can be done and I have to order a 2023 bronco now. He tells me to send him the order(sent by text to his cellphone) and to remind him about it so he can put the order in on August . Remind him?! In August!? I found that to be funny I have to remind him to do something and that orders are closed till months later!? Well I guess this nothing I can do but wait. So I wait.
So near the first day of May comes and I remind him and get no response. So I decide to go back again to the dealership, I was close by at the time, and confirm in person that if they even got the new order. Again I speak with another salesman and he tells me the same thing that no orders can be done at this time and he shows what looks like 8-10 orders of the car that people are waiting on. I explain I understand that but you guys don’t even have my order on file at all! You have $3000 Going to nothing I tell him. He gives me his email to send him the order. I send him the order from website link and I feel better thinking at least they have my order now.
So again near the first day of June I send an email to that salesman again about my situation and a link with the order build from the website just confirm they have my order at least on file. No response. At this time just a few days in June, I have family members pass away. 2 in a few days apart. So I forget about this for now.
On July 2, I send again the orders from the website link about the order to the Salesperson again I spoke in early May. No answer. I call to ask about my order and the salesperson asks me what did I order because she has nothing on my name! OMG! I explain to her what’s been going on so far. She transfers me to someone that I leave a message on voicemail about my order and to call me back. Nothing as the day passes. I guess that persons out for the day. Just my luck. I give up and go back to work. I will try again tomorrow.
I understand this car is in high demand and it’s going to take 6 to maybe over a years to even get. I am very patient and understand that things are pretty bad with ordering because of the require chips and what not. I just feel my first new car purchase is a huge disappointment and not what I expected. I figured I would walk in. Put my order down and just sit and wait. Thank god I joined this forum and read some posts because I bet me sitting here and just waiting nothing would be ordered and done. I am beginning to feel I should just get my money back and go somewhere else but have over 3 months vested here so far so what’s another month or so. I am lucky In NY I have mass transit so I can go to most places that I need too but the trains do suck at times. My family and friends are like amazed how this process is going on with me ordering a new car. I would like some advised about this and what I should do. I am over reacting or what? Is the dealer not explaining something to me or I am missing something here? As of right now they have $3000 going to nothing! Here’s my order.

https://shop.ford.com/configure/bro...-423f0e3456cc&intcmp=fv-save-vehdetails-sivdp

Thanosgamora

So where to begin with this mess? Let’s start with the first day I entered Premier Ford dealer in New York on 4-16-22. I spoke with some young salesman and ordered a 2022 ford bronco wildtrak And put down $3000 as a deposit, total was about $64k. He tells me it will be a 1-3 months, I was surprised because I heard about the delays. A week goes by and I found out the wildtrak does not have the front stabilizer bar disconnect so I try to change the order to a Badlands. I text the young salesman and he says it is too late to change it because the orders are in so it’s to late. I say OK.
After a month goes by, I read on the forms that I should get an email confirming my order. I never received an email. So I decide to call again to found out what’s going on with my order. As I called the sales department she tells me there’s no order on file under my name! So this photocopied page with my order is useless. So she puts me through a senior salesman which tells me the young salesman no longer works there so, it seems I was lied too, but I can change the order but as of now no orders can be done and I have to order a 2023 bronco now. He tells me to send him the order(sent by text to his cellphone) and to remind him about it so he can put the order in on August . Remind him?! In August!? I found that to be funny I have to remind him to do something and that orders are closed till months later!? Well I guess this nothing I can do but wait. So I wait.
So near the first day of May comes and I remind him and get no response. So I decide to go back again to the dealership, I was close by at the time, and confirm in person that if they even got the new order. Again I speak with another salesman and he tells me the same thing that no orders can be done at this time and he shows what looks like 8-10 orders of the car that people are waiting on. I explain I understand that but you guys don’t even have my order on file at all! You have $3000 Going to nothing I tell him. He gives me his email to send him the order. I send him the order from website link and I feel better thinking at least they have my order now.
So again near the first day of June I send an email to that salesman again about my situation and a link with the order build from the website just confirm they have my order at least on file. No response. At this time just a few days in June, I have family members pass away. 2 in a few days apart. So I forget about this for now.
On July 2, I send again the orders from the website link about the order to the Salesperson again I spoke in early May. No answer. I call to ask about my order and the salesperson asks me what did I order because she has nothing on my name! OMG! I explain to her what’s been going on so far. She transfers me to someone that I leave a message on voicemail about my order and to call me back. Nothing as the day passes. I guess that persons out for the day. Just my luck. I give up and go back to work. I will try again tomorrow.
I understand this car is in high demand and it’s going to take 6 to maybe over a years to even get. I am very patient and understand that things are pretty bad with ordering because of the require chips and what not. I just feel my first new car purchase is a huge disappointment and not what I expected. I figured I would walk in. Put my order down and just sit and wait. Thank god I joined this forum and read some posts because I bet me sitting here and just waiting nothing would be ordered and done. I am beginning to feel I should just get my money back and go somewhere else but have over 3 months vested here so far so what’s another month or so. I am lucky In NY I have mass transit so I can go to most places that I need too but the trains do suck at times. My family and friends are like amazed how this process is going on with me ordering a new car. I would like some advised about this and what I should do. I am over reacting or what? Is the dealer not explaining something to me or I am missing something here? As of right now they have $3000 going to nothing! Here’s my order.

https://shop.ford.com/configure/bro...-423f0e3456cc&intcmp=fv-save-vehdetails-sivdp

TK1215

I believe that the order banks for MY 22 Broncos closed around 3/7/22, so no new orders could be placed after that date. The new MY 23 information will be released on 8/15/22 and actual ordering starts in September sometime. At the point you went in and put down your deposit they couldn’t place the order. I would get my 3K back immediately. Go to a different dealer and ask to speak to their sales manager or Bronco specialist. What kind of documentation have you gotten from them? They never should have taken a deposit from you. You need to realize that for the vehicle you are wanting, depending on the model and options, you will probably be looking at 1-2 years. There are thousands of people who reserved in 2020 and ordered in early 2021 and reordered in October of 2021. And those people are still waiting.

mbelding0512

Has the order bank date changed for MY23? I thought the order banks opened on August 15th and the order guides would be released ahead of that date? Maybe I missed it, but I have not seen anything where it was pushed to September.