Dealer sold my Raptor to someone else

showcowgo

Mar 13, 2023

Golden ticket holder here - followed my build on the Ford tracker. When it was listed as "in delivery" I got excited and awaited to hear from my salesperson. Days pass, I look on the tracker and it says it was delivered. I send an e-mail to my salesperson, no response. Try calling, number was disconnected. I call the dealer's main line, talk to 3 different people. Finally they admit the car was delivered and they sold it to someone else. I was never contacted. Wondering what to do next?

bek, outthere_overland

Last edited by a moderator: Mar 13, 2023

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Mar 13, 2023

Call Ford and tell them you had a named order, but the dealer didn't honor it.

the poacher

Mar 13, 2023

That's an awful situation, and I'm sorry you're experiencing it. Unfortunately, once the Bronco is sold, one of the only actions you can take is contact the Bronco Support Team. It won't get you that vehicle back, but they can make a note about the dealer. 800-334-4375 or chat

~~2021 Oxford White 2-door non-Sas Mid package 2.7L/10-speed Badlands with MIC top~~
2021 Carbonized Gray 2-door Sas High package 2.7L/10-speed Badlands with MIC top
Keeping the Jeeps: ~~stock '89 XJ, 3.5" lifted '00 XJ on 31s and~~ '89 MJ

Tahotrvlr, the poacher

Mar 13, 2023

Unfortunately @Ford Motor Company wont do anything, losing your truck to a shady dealer has happened to a handful of people.

WT HOSS 4dr 2.7 MIC Lux Tow
7/16/20 Res -- 1/22/21, 10/8/21 Order -- 3/24/22 VIN -- 5/9/22, 5/23/22, 5/16/22, 6/6/22, 6/17/22 Build 7/15/22 Delivered

bek, Bronco 202?

Mar 13, 2023

ResidualGenius
Unfortunately @Ford Motor Company wont do anything, losing your truck to a shady dealer has happened to a handful of people.

Pretty much this. Ford’s customer service has zero empowerment to do anything for you at all.

bek, TimDD

Mar 13, 2023

Thanks Laura - I already filed a complaint with Ford. I didn't know about the Bronco Support Team - is it worth filing one with them, too? I suppose it couldn't hurt.

TimDD, 14U

Mar 13, 2023

TechnicalDisaster
Pretty much this. Ford’s customer service has zero empowerment to do anything for you at all.

Yeah, I assume I won't get any satisfaction from @Ford Motor Company or the shady dealer. Mostly just venting, TBH.

bek, 14U

Mar 13, 2023

showcowgo
Yeah, I assume I won't get any satisfaction from @Ford Motor Company or the shady dealer. Mostly just venting, TBH.

Oh I'd be pissed too myself. Post the Dealer name on here since we all know @Ford Motor Company isnt going to do anything and I'd bet they sold it for a hefty ADM fee

WT HOSS 4dr 2.7 MIC Lux Tow
7/16/20 Res -- 1/22/21, 10/8/21 Order -- 3/24/22 VIN -- 5/9/22, 5/23/22, 5/16/22, 6/6/22, 6/17/22 Build 7/15/22 Delivered

Bluestreak57, 14U

Mar 13, 2023

showcowgo
Thanks Laura - I already filed a complaint with Ford. I didn't know about the Bronco Support Team - is it worth filing one with them, too? I suppose it couldn't hurt.

Honestly, I think they're all tied, but some lines go more to customer service help and some go to more of a marketing/brand team, like the one I listed.

Ford has some priority codes lower than 10 for situations where things go wrong, but I think the order banks would need to be open and we will need to see what they do with ordering Raptors, but someone with more knowledge might be able to give advice to that.

Mar 13, 2023

If you had a deposit, it's breach of contract. Just another avenue...

'21 AMB Basesquatch 2 Door. 2.7. 569 days from reservation to delivery

TimDD, the poacher

Mar 13, 2023

#10

That is horse shit. I want to know this dealerships name. Us as consumers should be able to do something.

bek, Bronco 202?

Mar 13, 2023

#11

Laura
Honestly, I think they're all tied, but some lines go more to customer service help and some go to more of a marketing/brand team, like the one I listed.

Ford has some priority codes lower than 10 for situations where things go wrong, but I think the order banks would need to be open and we will need to see what they do with ordering Raptors, but someone with more knowledge might be able to give advice to that.

If it were another model Bronco, they might be willing to hunt another one down for you. Doubt that’ll happen with a Raptor.

14U, Laura

Mar 13, 2023

#12

showcowgo
Thanks Laura - I already filed a complaint with Ford. I didn't know about the Bronco Support Team - is it worth filing one with them, too? I suppose it couldn't hurt.

BBB. And Consumer affairs too.

Supreme Leader of the Wandering but NOT Lost
2022 OBX Cyber Orange Metallic with random acutriments.

the poacher

Mar 13, 2023

#13

showcowgo
Golden ticket holder here - followed my build on the Ford tracker. When it was listed as "in delivery" I got excited and awaited to hear from my salesperson. Days pass, I look on the tracker and it says it was delivered. I send an e-mail to my salesperson, no response. Try calling, number was disconnected. I call the dealer's main line, talk to 3 different people. Finally they admit the car was delivered and they sold it to someone else. I was never contacted. Wondering what to do next?

Was this just a reservation thru the Ford website or did you have a signed order from the dealership ?

2Dr Badlands - MIC - Area51 - 2.7 Auto - MGV - Headliner - High Pkg
Reserved 7/20/20 Delivered 5/6/23
"Ford said, hey we're gonna fulfill all reservations and pre-orders before we build stock units."

the poacher

Mar 13, 2023

#14

OrangecrushBronco
BBB. And Consumer affairs too.

the BBB is nothing more than a marketing company, they have zero legal power to do anything but have been good a brainwashing people to think they can. Pay your monthly and yearly fees to get a rating and then if you want ratings to disappear pay them more.

WT HOSS 4dr 2.7 MIC Lux Tow
7/16/20 Res -- 1/22/21, 10/8/21 Order -- 3/24/22 VIN -- 5/9/22, 5/23/22, 5/16/22, 6/6/22, 6/17/22 Build 7/15/22 Delivered

frdfan, TimDD

Mar 13, 2023

#15

I have a signed order build - that's how I got the Golden Ticket allocation. I basically view that as a right of first refusal, but the dealer needs to actually contact me so I can make the purchase/pass decision. The dealer is Pierre Ford in Seattle, WA.

bek, Jakob1972

Mar 13, 2023

#16

ResidualGenius
the BBB is nothing more than a marketing company, they have zero legal power to do anything but have been good a brainwashing people to think they can. Pay your monthly and yearly fees to get a rating and then if you want ratings to disappear pay them more.

They can't do anything. BUT they can lower there grade with notes so others don't use them. You can't buy ratings. Ford also doesn't do anything but they don't have a sentralized public consumer rating either to warn customers. Consumer complaints and grades can effect things such businesses costs and insurance as well.

Supreme Leader of the Wandering but NOT Lost
2022 OBX Cyber Orange Metallic with random acutriments.

Mar 13, 2023

#17

OrangecrushBronco
They can't do anything. BUT they can lower there grade with notes so others don't use them. You can't buy ratings. Ford also doesn't do anything but they don't have a sentralized public consumer rating either to warn customers. Consumer complaints and grades can effect things such businesses costs and insurance as well.

You 100% can buy rating with the BBB. Look at insurance companies that have 70-80% negative ratings and have B+ or higher ratings then tell me money doesn't buy ratings. They literally pitch you to pay more for a better rating and leads, been there played their games and their leads suck too!

WT HOSS 4dr 2.7 MIC Lux Tow
7/16/20 Res -- 1/22/21, 10/8/21 Order -- 3/24/22 VIN -- 5/9/22, 5/23/22, 5/16/22, 6/6/22, 6/17/22 Build 7/15/22 Delivered

Yamapro, Rydfree

Mar 13, 2023

#18

showcowgo
I have a signed order build - that's how I got the Golden Ticket allocation. I basically view that as a right of first refusal, but the dealer needs to actually contact me so I can make the purchase/pass decision. The dealer is Pierre Ford in Seattle, WA.

@jparker this dealership is listed in your MSRP thread as a dealer that honors MSRP. Dealers that steal orders should not get positive publicity on Bronco Nation. Would you consider removing them from your list so this doesn’t happen to someone else?

Please and Thank you.
https://thebronconation.com/general-bronco-discussion-n.139/msrp-dealer-list-t.10646/page-1

bek, Jakob1972

Mar 13, 2023

#19

This, folks, is how paying ADM hurts others.

Jakob1972, thgdfathr

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