Tail Rax order or the parts of it I actually received

I have had excellent results with them as far as communications. I did not have missing parts issues but they were super responsive and most helpful. Bummer you are missing parts but I'll bet they get you fixed up as quickly as possible.

Sven

I have had excellent results with them as far as communications. I did not have missing parts issues but they were super responsive and most helpful. Bummer you are missing parts but I'll bet they get you fixed up as quickly as possible.

Genuinely, that is why I ordered it. I had heard nothing but amazing things on their quality. I never asked if parts were missing or broken etc... when delivered, I always just assumed that with all the praise they always came through. Guess I am hoping the fix it and venting at the same time. Nothing like dropping that kind of $$$ and then having to wait and hope to see if the problem gets resolved. Not to mention having to wait even longer to install it. Maybe its because its for the Bronco Sport and not the regular Bronco and its still a new product. Maybe they put it in a different bag and just forgot to pack it. Don't know just frustrated.

Call them. Tell them you're anxious to install it before the upcoming holiday, and request a rush on the parts you need. The instructions were excellent for what screws and bolts were for which function. I found their customer service to be excellent. Yeah, stuff happens--you're missing parts and the delivery guy didn't (or couldn't) handle that heavy steel load. Mine was dropped on my porch; at least, not on the sidewalk! A year ago I found a (very heavy) boxed Tacoma bumper lying in the middle of a local road, must have fallen off the truck. I called town services, and they got somebody out to reunite the missed-delivery with its probably worried recipient.

Two install tips: 1) There's a grooved rubber tubing on the wind deflector, it goes right over the windshield. Apply some all-weather sealant or glue, then get some painter's tape to pull that rubber in tight to the deflector edge, and give it an overnight to cure. 2) Securing the front brackets onto the "accessory-ready" bolts is tricky. Be patient with yourself. I found that positioning the nuts onto the truck's bolts with needle-nose pliers helped. Once I got a turn of the threading, I tightened it down with a closed ratcheting wrench. Seriously, don't try any other wrench, and don't over-torque!!! Snap one of those bolts, and you're in a world of hurt. (There was an entire thread on the other side devoted to remedying that.)

Getting those nuts started is tricky. I found that I handled the driver's side better, being right-handed, and my leftie buddy did the passenger side. Really helped!

UPDATE***

So they answered me first thing this morning, asked for photos understandably. I explained the situation and they are shipping out the missing bolts, nuts, and washers to complete the install. Should be here in a couple of days. Here's to hoping the next update is just photos of it fully installed.

NoOneHereYet

UPDATE***

So they answered me first thing this morning, asked for photos understandably. I explained the situation and they are shipping out the missing bolts, nuts, and washers to complete the install. Should be here in a couple of days. Here's to hoping the next update is just photos of it fully installed.

Yeah, didn't we tell you? We told you! 😄 We told you!
More install tips:
#3. Get a large blanket or something and lay out your parts in your garage or driveway. Follow the directions in order, they're quite clear. #4: Recruit a buddy to help. It'll be a lot more fun, go faster, and you're less likely to make a mistake, especially positioning the assembled TRMX onto your truck. It is heavy (which is why you bought it, right?) #5: The paxrack is secured to the Bronco (side) frame with the same bolts that secure the rear-most roof panel. So you'll be removing that panel to slide in the base of the paxrax. #5 Again: be careful not to overtorq those bolts. Consider getting some heavy-duty alloy bolts, as they are now securing 1) the rear roof panel, which now holds 2) the TRMX and anything you carry on that, and 3) the paxrax. and anything you carry on that.

Understand that you will probably never take off that rear roof panel, not with the TRMX on it. One of life's trade-offs.

I put a few 1/4-20 stainless t-nuts in every crossbar groove. When I have to secure something, I have a variety of 1/4- bolts, threaded studs, and eye-bolts I can screw into those T-nuts to attach just about anything

https://www.bronco6g.com/forum/threads/trailrax-real-world-reviews.58488/page-9#post-2040795

Happy treking!