Backup camera issues with no end in sight!! Time for lawsuit??

JtownJohnny

Hi, I have a 2022 Outer Banks with luxe package. My backup stopped working about 6 months ago and gives me Contact Dealership error every single freaking time I put in reverse..I've been to dealership 4 times, wasted lots of hours of my time, most recent they had it for 8 days!! I get there and tell me it's fixed. I get in...boom, same error message!!! Now tell me they have to order ANOTHER PART...so I'll be back AGAIN when part arrives and it will take multiple days. Wtf?? Time for class action?? Better business bureau? Anyone else having same issue that has gotten this resolved? Thanks for any help

JtownJohnny

Hi, I have a 2022 Outer Banks with luxe package. My backup stopped working about 6 months ago and gives me Contact Dealership error every single freaking time I put in reverse..I've been to dealership 4 times, wasted lots of hours of my time, most recent they had it for 8 days!! I get there and tell me it's fixed. I get in...boom, same error message!!! Now tell me they have to order ANOTHER PART...so I'll be back AGAIN when part arrives and it will take multiple days. Wtf?? Time for class action?? Better business bureau? Anyone else having same issue that has gotten this resolved? Thanks for any help

MWNew

Didn’t realize there was a recall on this .. Ugh!
Hopefully this is resolved quickly.

TK1215

All you can do is make sure they are aware of this recall. That being said, go to the NHTSB website and put in your vin. It will show any recalls for you vehicle.

raqball

A class action is a bit much IMO.. Is this a widespread issue? I've not heard many complaints which is why I am asking. Do you have a different dealer you can take it to?

If all else fails, try contacting Ford Customer Relationship Center at 1-800-392-3673. I think they assist with dealer issues which it sounds like you have.

Good luck, I hope you get it sorted and resolved!

TK1215

Unfortunately, this is not the issue.My camera does not work at all. It gives error message when you place it in reverse and says contact the dealership...every time. Also, its not the 8 inch screen, its the lager one with the luxe package.

Ford Motor Company

Hi there. I’d like to assist with your concern. Could you please send us a DM with your VIN and mileage so I can look into this further?

TK1215

All you can do is make sure they are aware of this recall. That being said, go to the NHTSB website and put in your vin. It will show any recalls for you vehicle.

JtownJohnny

This is the same message you send (assume its AI bot) every time there is an issue and you never follow up.

Ford Motor Company

I am happy to help out, should you need assistance. You can send us a PM with your VIN and dealer details. To send a private message, just click/hover on our username and select "Message."

BroncoFred

You don’t do a damn thing. I’ve had lots of experience. Nothing happens and it just further frustrates us.

JtownJohnny

This is the same message you send (assume its AI bot) every time there is an issue and you never follow up.

JtownJohnny

Absolutely right, I suspect its an AI bot just auto replying every time. I've sent them my info several times for other issues like the soft top, that is a piece of sh*T...and they never get back to me.