Today at 1:21 am
This is a GROK report that lists issues with Sync 4 and the weather app. It is pretty long. If folks are having issues I thought you might want to copy it to your device to review and use. I have tried all of these and didn't get any changes. Still only works about 5% of the time. I'm going to try and get a different Ford help number to see if I can get them to replace the modem. More to follow.
Dave
Yes, there are multiple reports of Sync 4 weather app/feature issues on 6th-generation (2021+) Ford Broncos. These typically involve the built-in weather display (often AccuWeather-powered) in navigation mode, showing “network not available,” a crossed-out cloud icon, “no weather data available,” intermittent failures, or complete unavailability.
The weather feature relies on the vehicle’s built-in cellular modem (usually AT&T LTE), an active Connected Built-in Navigation / Ford Connectivity subscription (commonly a 3-year trial from new), GPS/location services, and proper vehicle connectivity settings. It is independent of your phone’s data connection or CarPlay/Android Auto.
Common Causes Reported by Owners
Official Ford Troubleshooting Steps
Follow these in order (from Ford’s Sync 4 navigation support guidance):
Additional Notes
Dave
Yes, there are multiple reports of Sync 4 weather app/feature issues on 6th-generation (2021+) Ford Broncos. These typically involve the built-in weather display (often AccuWeather-powered) in navigation mode, showing “network not available,” a crossed-out cloud icon, “no weather data available,” intermittent failures, or complete unavailability.
The weather feature relies on the vehicle’s built-in cellular modem (usually AT&T LTE), an active Connected Built-in Navigation / Ford Connectivity subscription (commonly a 3-year trial from new), GPS/location services, and proper vehicle connectivity settings. It is independent of your phone’s data connection or CarPlay/Android Auto.
Common Causes Reported by Owners
- Expired or inactive subscription — The free trial ends after ~3 years; weather (and some nav/traffic features) stop working without renewal.
- Modem/connectivity problems — Flaky or failed vehicle modem is a recurring culprit. Symptoms can appear randomly (e.g., after stops), even with good phone signal. Some owners needed a dealer modem replacement.
- Disabled connectivity settings in Sync.
- Software/glitches after updates — Intermittent loss of GPS, weather, and network features. Soft resets often temporarily restore function. Ford has issued Sync 4 APIM software updates and SSMs addressing broader connectivity, GPS, and stability issues on 2021–2024 Broncos (and related models).
- Poor cellular coverage in the vehicle’s modem network (not your phone’s).
- Temporary glitches that clear after resets or reconnecting FordPass.
Official Ford Troubleshooting Steps
Follow these in order (from Ford’s Sync 4 navigation support guidance):
- Check subscription status
Log into your Ford Account at ford.com → Connected Services (Quick Links). Confirm Connected Built-in Navigation is Active. Renew if expired. - Verify modem activation and vehicle settings
On the Sync screen:
Settings → Connectivity → Connectivity Vehicle Features
Toggle On: Connected Navigation, Location Services, Vehicle Data, and Vehicle Connectivity. - Confirm FordPass / Connected Services
In the FordPass (or Ford) app, ensure navigation/weather services are active under account/manage connected services. Reconnect the vehicle if needed. - Perform resets
- Soft reset (common temporary fix): Vehicle on and in Park. Press and hold the volume/power knob + seek-forward (fast-forward) button together for ~5–10 seconds until the screen goes black and reboots.
- SYNC module reset / key cycle as described in Ford support.
- Some owners also did a FordPass reset or full connected-services reset, then reconnected the app.
- Test other connected apps (e.g., AccuWeather if available, INRIX, traffic) to isolate whether it’s weather-specific or a broader connectivity issue.
Additional Notes
- Software updates have restored or improved the weather feature for some F-150/Sync 4 users (AccuWeather integration); similar updates apply or roll out to Broncos. Keep automatic updates enabled if possible.
- Broader Sync 4 issues (reboots, CarPlay/Android Auto drops, GPS problems) are documented in Ford SSMs for 2021–2024 Broncos and are generally addressed by software rather than hardware replacement of the APIM in many cases.
- Alternatives while troubleshooting: Use phone weather/radar apps via CarPlay or Android Auto (e.g., MyRadar or similar).
TK1215