Missing and/or incorrect parts on 2022 bronco sport badlands

Vangie
Jan 03, 2022

Rank IV

Jan 03, 2022

i'm writing to request assistance regarding my new 2022 bs badlands: My vehicle arrived: without and engine cover; with partial skid plates; with a fiber board (driver side) underside deflector and completely missing deflector on the passenger side (both should be metal); incorrect rear seat headrests (that don't have the fold-down feature for camping); factory ordered accessories not sent with the vehicle.

***Does anyone know how to find the schematics on the skidplates/ deflectors that i can take to the dealership ? (Salesperson is currently saying the fiberboard is ok for off-road, and that the deflector is not needed on the passenger side; areas under the car are clearly exposed/ unsafe for any mild off-pavement travel). A picture of what the underside should look like would be worth "a thousand words".

Suggestions on how to approach the dealership to make things right? Until corrections are made, i can neither go off-road or participate in a driver training rodeo for the bsb until i can take it off-road!

Sincere appreciation for any pictures and words of wisdom that the community can provide.
Last edited by a moderator: Jan 03, 2022

Rank VI

Jan 03, 2022

#1
My 21 BS Badlands also has the fiber board "wheel well". The rear seat head rests do fold down when you put the seats down. Make sure you really look at them and if they dont fold, be sure thier removable. Not sure what your expectations were for the bash plates but its not the same as the "full" sized Bronco, and some are just plastic. Best option for approaching your dealer would be to build one with your spec on the site with your dealer and verify all components.
P.s. mine is equipped with the Badlands package. Be sure to take the package you ordered into account. Good luck
2021 4 door Badlands Sasquatch, Rapid red. 2.7, high package. Reserved on 07-19-2020, ordered 01-20-2021, delivered 12-05-2021
Vangie

Burrito Connoisseur

Jan 03, 2022

#2
The missing engine cover is by design. Ford stopped including engine covers due to all of the component constraints as of late. You can still order one separately... or maybe if you complain enough the dealer will be able to order one for you for free. It doesn't impact functionality though, so no loss if you don't have one.

I'm not entirely sure what you mean by "deflectors," but the Bronco Sport Badlands doesn't have full-body skid plates. It'll only have metal under the engine and the fuel tank. The rest of it is still the fiberboard stuff and/or the heat-deflecting material that usually sits around the exhaust system.

@Slownstddy already covered the headrests. They can be deceivingly tricky, and I think there are two types of headrests depending on which interior you got. One will have the headrests automatically flip back when you lower the seats. The other has a button on the side of the headrest to flip the headrest forward.

The factory order accessories should obviously be included though. Sometimes they are shipped separately from the vehicle, but your dealer should be able to follow-up on that.
2022 4dr Badlands, 2.3L Manual, Mid pkg
YouTube: youtube.com/@ragnarkon
Vangie

Rank III

Jan 04, 2022

#3
The missing engine cover is by design. Ford stopped including engine covers due to all of the component constraints as of late. You can still order one separately... or maybe if you complain enough the dealer will be able to order one for you for free. It doesn't impact functionality though, so no loss if you don't have one.

I'm not entirely sure what you mean by "deflectors," but the Bronco Sport Badlands doesn't have full-body skid plates. It'll only have metal under the engine and the fuel tank. The rest of it is still the fiberboard stuff and/or the heat-deflecting material that usually sits around the exhaust system.

@Slownstddy already covered the headrests. They can be deceivingly tricky, and I think there are two types of headrests depending on which interior you got. One will have the headrests automatically flip back when you lower the seats. The other has a button on the side of the headrest to flip the headrest forward.

The factory order accessories should obviously be included though. Sometimes they are shipped separately from the vehicle, but your dealer should be able to follow-up on that.
Bronco's don't get an engine cover... none of them do
2022 Bronco Badlands: HPR, 2.7, 4dr, Soft Top, Lux, MGV, optional beadlock wheels Built 5/2/22. ETA 5/22

Rank VI

Jan 04, 2022

#4
Bronco's don't get an engine cover... none of them do
Bronco sport Badlands does. I have one. My Full size Badlands does not...
2021 4 door Badlands Sasquatch, Rapid red. 2.7, high package. Reserved on 07-19-2020, ordered 01-20-2021, delivered 12-05-2021

Burrito Connoisseur

Jan 04, 2022

#5
Bronco's don't get an engine cover... none of them do
@Slownstddy is correct. The Bronco Sports shipped with engine covers until sometime during the late spring/early summer.

The full-size Bronco never had engine covers.
2022 4dr Badlands, 2.3L Manual, Mid pkg
YouTube: youtube.com/@ragnarkon

Rank IV

Jan 04, 2022

#6
My 21 BS Badlands also has the fiber board "wheel well". The rear seat head rests do fold down when you put the seats down. Make sure you really look at them and if they dont fold, be sure thier removable. Not sure what your expectations were for the bash plates but its not the sams as the "full" sized Bronco, and some are just plastic. Best option for approaching your dealer would be to build one with your spec on the site with your dealer and verify all components.
P.s. mine is equipped with the Badlands package. Be sure to take the package you ordered into account. Good luck

Many thanks for the information. I definitely do not have fold down rear headrests ( which are part of the features in the sport badlands).

I crawled under the car: skidplates are under the engine and there is fiberboard that runs under and parallel to the driver’s side of the car ( nothing on the passenger side). No protection from the mid-point of the car to the rear…. I cannot find pictures or schematics to see what should be there—but the back 1/2 of the vehicle is open …

Current info on the ford website for the 2022 badlands model clearly shows an engine cover and also clearly states that skid plates are metal ( while other models have fiberboard on the lateral undercarriage ).

Thoughts on where i can get a picture/ schematics of properly situated skidplates on the Sport Badlands?

Many thanks for y’all’s time , understanding and perspective!

Burrito Connoisseur

Jan 04, 2022

#7
Many thanks for the information. I definitely do not have fold down rear headrests ( which are part of the features in the sport badlands).

I crawled under the car: skidplates are under the engine and there is fiberboard that runs under and parallel to the driver’s side of the car ( nothing on the passenger side). No protection from the mid-point of the car to the rear…. I cannot find pictures or schematics to see what should be there—but the back 1/2 of the vehicle is open …

Current info on the ford website for the 2022 badlands model clearly shows an engine cover and also clearly states that skid plates are metal ( while other models have fiberboard on the lateral undercarriage ).

Thoughts on where i can get a picture/ schematics of properly situated skidplates on the Sport Badlands?

Many thanks for y’all’s time , understanding and perspective!
The engine cover is up to you. It isn't important, but if you want it I think you can buy it for ~$70 from the parts counter. Maybe if you complain about it your dealer can order it for you... but again... its not necessary.

I would definitely follow-up regarding the headrests. I found a video showing what I've personally seen (7m29s timestamp):


---

Regarding the skid plates... my next door neighbor has a Bronco Sport Badlands, but he just left for his annual ski trip. Should be back after the MLK Jr. holiday and I'll ask him if I can take a peak under his Bronco once he returns. I also have to head down to my dealership on Friday for warranty work on wife's Escape, so with any luck they'll have a Bronco Sport Badlands on the lot for me to took at. You didn't mention anything about a metal skid plate for your fuel tank, but from your description it sounds like you got what you were supposed to got in terms of the skid plate. The Bronco Sport does not have a full-body skid plate, and parts of the underbody won't have protection. If I recall correctly the skid plate under the engine was wasn't painted (which suggests to me it might be aluminum). But the skid plate under the fuel tank was painted black. Of course it's like practically impossible to find photos of it online.

EDIT: Found a video that shows the Badlands underbody (1m23s timestamp):

2022 4dr Badlands, 2.3L Manual, Mid pkg
YouTube: youtube.com/@ragnarkon
tyoung15, Deano Bronc

Rank IV

Jan 04, 2022

#8
Many thanks for taking the time to upload videos…. Unfortunately, neither will open….
Moderator

Having slickrock withdraw!

Jan 04, 2022

#9
Many thanks for taking the time to upload videos…. Unfortunately, neither will open….
Hmmm, they both open for me. They are links to YouTube videos so it shouldn't be a problem.
2022 Bronco Badlands, 4D, Hot Pepper Red, 2.7, Squatch, Lux, and MIC.
7/13/2020 10:04pm reservation. Blend 6/16/2022 Delivered 6/26/2022.
Dealership - Stephen's Auto Center.

Rank IV

Jan 04, 2022

#10
❗️Got it! Both videos opened on my laptop….and both are spot-on to what i need….

With gratitude!!!!
tyoung15, Deano Bronc

Rank 0

Apr 28, 2022

#11
They are actually called "air deflectors".

Attachments

Vangie

Rank IV

Apr 28, 2022

#12
They are actually called "air deflectors".

Mazz, thanks very much for the schematics ( first that i’ve seen)! I only have the driver side —and dealer swears the passenger side isn’t made…

I did push the issue on the fixed rear headrests being inappropriate—and the dealer finally provided the appropriate folding ones…. Since receiving the BSB, i’ve been to the Bronco Offrodeo—where staff confirmed that fixed headests have NEVER been put on the BSB …I’m assuming Ford was having supply chain issues and just subbed-in a headrest and hoping i would accept it…. I sure can appreciate supply chain issues— but being upfront about the substitution (and indicating a willingness to make it right when parts were available) would have gone a long way in demonstrating brand name integrity….

Sincere thanks for posting the schematics!✌
sajohnson, Mazz71

Rank 0

May 08, 2022

#13
Mazz, thanks very much for the schematics ( first that i’ve seen)! I only have the driver side —and dealer swears the passenger side isn’t made…

I did push the issue on the fixed rear headrests being inappropriate—and the dealer finally provided the appropriate folding ones…. Since receiving the BSB, i’ve been to the Bronco Offrodeo—where staff confirmed that fixed headests have NEVER been put on the BSB …I’m assuming Ford was having supply chain issues and just subbed-in a headrest and hoping i would accept it…. I sure can appreciate supply chain issues— but being upfront about the substitution (and indicating a willingness to make it right when parts were available) would have gone a long way in demonstrating brand name integrity….

Sincere thanks for posting the schematics!✌

Thanks for this Vangie!

I had the exact same thought -- that Ford was having supply chain issues and just stuck basic headrests on the rear seats, hoping buyers would accept them -- preferably permanently, or at least until Ford could supply the proper folding headrest.

Like you, I can appreciate supply chain issues— and I agree that being upfront about the substitution (and indicating a willingness to make it right when parts were available) would have gone a long way in demonstrating brand name integrity. That would be the intelligent, ethical way to handle it.

Unfortunately, I'm getting no where with my dealer. I've spoken with a guy in service as well as the sales manager -- both several times. Now I'm being told to call Ford, which I'll do but I'm not holding out much hope.

How did you convince your dealer to do the right thing and supply the correct headrests? Did they get Ford to admit they should have been standard equipment? Did Ford provide them at no charge, or did the dealer end up paying for them?

I'm glad to hear that the Offrodeo staff confirmed that the Badlands should have the folding rear headrests, but I'm afraid that's not the common opinion.

I'm being told by Bronco Sport forum members and the dealership that folding headrests were standard on the 2021 models, but eliminated for 2022 -- same as the engine cover. In fact, the sales manager did order the missing dash panel, but he said that the dealership had to pay for it and acted like he was doing me a favor ("This is coming out of my profit...") -- and that is a part that clearly should have been installed on all BS models. In fact, many BS owners report getting the panel from their dealer under warranty, which makes me wonder if the sales manager was just claiming the dealership had to pay for it, in an attempt to score points with me.

In any case, it seems the dash panel is one thing but the folding headrests are something else.
2022 BS Badlands, tow pkg/roof cross bars. Curt shackle hitch receiver to replace tow eye deleted by receiver hitch.
Vangie

Rank V

May 09, 2022

#14
What is the correct part number for the BL Premium Package folding headrests?

Rank IV

May 12, 2022

#15
SAJ, re: folding headrests
After repeated encounters with the dealership’s assistant service manager, ( and being told i could fight it out as an individual with Ford), i took the stance that the dealership should be advocating for me as their customer. i provided 10-15 pictures showing the BSB having folding headrests ( they tried to tell me it was a special feature that i could buy )…. i argued that the folding headrests were an integral part of using the BSB for overlanding—and “fixed” headrests negated access to the molle panels on the back of the front seats…i spoke my truth that i saw the failure of the dealership to intervene / make this right as a lack of business integrity. They finally agreed to provide me with the folding headrests. * FYI: On a later visit to the dealership, i had the opportunity to view approximately 10 Bronco Sports ( all 2022) and ALL of them had folding headrests ( supporting my sense that the real issue was supply-chain prompted)…I took the opportunity to discuss what i saw with the service manager—and thanked him for correcting the issue with my BSB.

Don’t know the headrest parts #— but it should be available on the Ford website/ schematics/parts…

Hope that your outcome is positive !



sajohnson

Rank 0

Jun 09, 2022

#16
SAJ, re: folding headrests
After repeated encounters with the dealership’s assistant service manager, ( and being told i could fight it out as an individual with Ford), i took the stance that the dealership should be advocating for me as their customer. i provided 10-15 pictures showing the BSB having folding headrests ( they tried to tell me it was a special feature that i could buy )…. i argued that the folding headrests were an integral part of using the BSB for overlanding—and “fixed” headrests negated access to the molle panels on the back of the front seats…i spoke my truth that i saw the failure of the dealership to intervene / make this right as a lack of business integrity. They finally agreed to provide me with the folding headrests. * FYI: On a later visit to the dealership, i had the opportunity to view approximately 10 Bronco Sports ( all 2022) and ALL of them had folding headrests ( supporting my sense that the real issue was supply-chain prompted)…I took the opportunity to discuss what i saw with the service manager—and thanked him for correcting the issue with my BSB.

Don’t know the headrest parts #— but it should be available on the Ford website/ schematics/parts…

Hope that your outcome is positive !




Thanks Vangie, I appreciate your reply. I must not have been logged in when I posted my comment above-- or maybe this forum does not automatically send email notices of posts. I any case, it's out of sight, out of mind with me, so that's why this reply is so delayed. I'm going to see if there is some way to get email notices.

I'm still working on getting the folding headrests. I'm being bounced back and forth between Ford Customer Service and the dealer. In fact, today I asked the CSR at Ford to escalate my case. She said she would have someone call me. I'll be surprised if they do. Their MO seems to be to ignore voicemails and emails and hope the customer goes away.

If I don't get contacted by a supervisor, I may try your method.

I always had a good impression of Ford, until now.

Very interesting that you saw about ten (10) Bronco Sports with folding headrests. Do you recall approx. when that was?
2022 BS Badlands, tow pkg/roof cross bars. Curt shackle hitch receiver to replace tow eye deleted by receiver hitch.

Rank 0

Jun 09, 2022

#17
The missing engine cover is by design. Ford stopped including engine covers due to all of the component constraints as of late. You can still order one separately... or maybe if you complain enough the dealer will be able to order one for you for free. It doesn't impact functionality though, so no loss if you don't have one.

I'm not entirely sure what you mean by "deflectors," but the Bronco Sport Badlands doesn't have full-body skid plates. It'll only have metal under the engine and the fuel tank. The rest of it is still the fiberboard stuff and/or the heat-deflecting material that usually sits around the exhaust system.

@Slownstddy already covered the headrests. They can be deceivingly tricky, and I think there are two types of headrests depending on which interior you got. One will have the headrests automatically flip back when you lower the seats. The other has a button on the side of the headrest to flip the headrest forward.

The factory order accessories should obviously be included though. Sometimes they are shipped separately from the vehicle, but your dealer should be able to follow-up on that.

I did an advanced search but could not find any headrest threads/posts by @Slownstddy, Could you post a link? Thank you.
2022 BS Badlands, tow pkg/roof cross bars. Curt shackle hitch receiver to replace tow eye deleted by receiver hitch.

Burrito Connoisseur

Jun 09, 2022

#18
I did an advanced search but could not find any headrest threads/posts by @Slownstddy, Could you post a link? Thank you.
It was in this thread:

https://thebronconation.com/forums/...n-2022-bronco-sport-badlands.8805/post-125725
2022 4dr Badlands, 2.3L Manual, Mid pkg
YouTube: youtube.com/@ragnarkon
sajohnson

Rank 0

Jun 09, 2022

#19

I found that quote in post #1 by Vangie, thank you. The "@Slownstddy" threw me off.
2022 BS Badlands, tow pkg/roof cross bars. Curt shackle hitch receiver to replace tow eye deleted by receiver hitch.

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