Feb 23, 2023
I got the notice for the windshield urethane recall. I made an appointment online with the dealership that I bought the Bronco from, no problem. I need a new windshield as well (because rock chips and now, cracks) - I know a new windshield isn't part of the the recall, but there's no sense in putting this cracked one back in - so I figured I'd better call the dealer service department and see if they actually had a windshield in stock (which I doubted).
Turns out that No, they don't "do" windshields there at the dealership.
OK, but it's a recall for the windshield urethane, which means the windshield has to come out, the old urethane has to be removed, the area cleaned and prepped, new urethane applied, the windshield re-installed, then the safety equipment sensors have to be recalibrated...which is all stuff a glass shop can do - but, since it's a factory recall, how is the payment going to be handled?
Do I need to make (another) appointment, this time with a glass shop, have them do the work, but bill Ford? Pay for it out of pocket and get reimbursed? Get insurance involved?
Turns out that No, they don't "do" windshields there at the dealership.
OK, but it's a recall for the windshield urethane, which means the windshield has to come out, the old urethane has to be removed, the area cleaned and prepped, new urethane applied, the windshield re-installed, then the safety equipment sensors have to be recalibrated...which is all stuff a glass shop can do - but, since it's a factory recall, how is the payment going to be handled?
Do I need to make (another) appointment, this time with a glass shop, have them do the work, but bill Ford? Pay for it out of pocket and get reimbursed? Get insurance involved?
Last edited by a moderator:
Feb 23, 2023