Apr 27, 2022
Has anyone else had a similar experience. Apologize in advance for the long post, but I’m perplexed at this point and looking for answers.
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I finally got the call yesterday that my New Ford Bronco Outer Banks had arrived at the dealer and was ready for pickup. I couldn’t get to the dealer during the day due to meetings, but I asked the salesman to send me pictures. The car looked really dirty in the pics, but when I pointed it out he said not to worry, that it was being detailed. Now I know it’s meant to get “dirty”, but this seemed like the car had gone off roading prior to delivery. I finally made it to the dealer to pickup the vehicle around 7:45PM and upon first glance I noticed there were a few chips on the paint of the hood. Salesperson said he noticed it too, and already took note of it. That they would take care of this without question. By the time paperwork was wrapped up, I left the dealership around 9PM right before they closed. When I went out to inspect the vehicle this morning, during daylight, I noticed more blemishes on the hood, front of vehicle, and a small chip in the windshield - like if a rock had hit it. I then started to inspect the inside of the vehicle. The inside didn’t show excess signs of use, but it was not clean as a new car should be. I then decided to check the odometer and noticed that the vehicle had 134 miles on it, but when I checked the sales paperwork, the vehicle was shown to have 15 miles. I only live 4 miles away according to my GPS and drove from the dealer straight home. In my excitement to take delivery of the vehicle I didn’t think to check and compare before I left the dealership. I then called the salesperson at the dealer and discussed the additional blemishes, cracked/chipped front windshield, dirty undercarriage, interior, engine compartment, etc., and I also pointed out to him that the car had more miles on it than what was listed on the sales paperwork. He started to dance, but when pressed, he acknowledged that the car was very dirty and proceeded to tell me that they had received several Broncos and they all looked like they had been used. I asked him to investigate further. A few minutes later he sends me 3-4 videos of other Broncos having been delivered just as dirty as my Bronco and even showing the rocks and dirt inside the floor of the vehicles. I feel like I was robbed of the experience of receiving a new car. I feel as if I received a used car that had been test driven by someone else prior to delivery. See attached pictures of my vehicle. I also have some videos I will try to upload. When listening to the videos, I can hear and see the manager and salesperson commenting on the cars being dirty and used. Any thoughts?
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I finally got the call yesterday that my New Ford Bronco Outer Banks had arrived at the dealer and was ready for pickup. I couldn’t get to the dealer during the day due to meetings, but I asked the salesman to send me pictures. The car looked really dirty in the pics, but when I pointed it out he said not to worry, that it was being detailed. Now I know it’s meant to get “dirty”, but this seemed like the car had gone off roading prior to delivery. I finally made it to the dealer to pickup the vehicle around 7:45PM and upon first glance I noticed there were a few chips on the paint of the hood. Salesperson said he noticed it too, and already took note of it. That they would take care of this without question. By the time paperwork was wrapped up, I left the dealership around 9PM right before they closed. When I went out to inspect the vehicle this morning, during daylight, I noticed more blemishes on the hood, front of vehicle, and a small chip in the windshield - like if a rock had hit it. I then started to inspect the inside of the vehicle. The inside didn’t show excess signs of use, but it was not clean as a new car should be. I then decided to check the odometer and noticed that the vehicle had 134 miles on it, but when I checked the sales paperwork, the vehicle was shown to have 15 miles. I only live 4 miles away according to my GPS and drove from the dealer straight home. In my excitement to take delivery of the vehicle I didn’t think to check and compare before I left the dealership. I then called the salesperson at the dealer and discussed the additional blemishes, cracked/chipped front windshield, dirty undercarriage, interior, engine compartment, etc., and I also pointed out to him that the car had more miles on it than what was listed on the sales paperwork. He started to dance, but when pressed, he acknowledged that the car was very dirty and proceeded to tell me that they had received several Broncos and they all looked like they had been used. I asked him to investigate further. A few minutes later he sends me 3-4 videos of other Broncos having been delivered just as dirty as my Bronco and even showing the rocks and dirt inside the floor of the vehicles. I feel like I was robbed of the experience of receiving a new car. I feel as if I received a used car that had been test driven by someone else prior to delivery. See attached pictures of my vehicle. I also have some videos I will try to upload. When listening to the videos, I can hear and see the manager and salesperson commenting on the cars being dirty and used. Any thoughts?
RedThor, LR48
Last edited by a moderator:
Apr 27, 2022