Bronco Nation

Careful with those windshields Safelite

rayhil67
Oct 20, 2022

Rank IV

Oct 20, 2022

So back in the beginning of Sept a construction vehicle dropped about a 3/4 inch stone and it bounced up gouged the A-pillar then the windshield (see post HERE ) Safelite had a windshield in stock and was out in 4 days, but when they went to install they noticed they could not program the new WS (did not have right software) Rescheduled for week later, guy came out had everything set-up and noticed that the "mounting bracket" was broke (probably from taking in and out of van 4 times). Now they have none in stock, so its another 2 week wait. Today I had a 0800 appointment and I get a call that they broke the plastic mounting bracket again!!!!!!! So this is now day 38, 3 appointments, and 2 windshields and now I'm told another possible 2 weeks to they get another WS!!!!
Cornwelltoolman, Crawler Green
Last edited by a moderator: Oct 20, 2022

Rank IV

Nov 14, 2022

#1
***** UPDATE*****​
Day 64 of the Safelight Saga;

On October 27th get call from safelight new windshield is in and for some reason it was sent to there Allentown, pa location (about 1hr 30min drive, Norristown location 20min from my work, Reading location 15min from my home) and they tell me I have to come on site for install!! Politely tell them to go pound sand, call the local SL location in Reading and start over. Windshield comes in 11/07 scheduled install for Sat 11/12 0800-1200, get a call around 1000 they got the wrong WS (bronco sport).... What the fucking, fuck I lost it on the poor girl on the phone and hung up, called back about 10min latter and apologized and explained the whole situation, she excepted and placed order for correct WS and have attentive install date of 11/23.

what could they possibly f*** up this time!!!!
Crawler Green
Last edited by a moderator: Nov 14, 2022

Rank VI

Nov 14, 2022

#2
Props to you for apologizing. I also have a cracked windshield with an appointment for next Tuesday. Hopefully, I don’t run into the same issues that you have had.
BL EG 7MT 2.3L Lux O-=====-O Michigan
Order: 10/26/21, Blend: 8/8/22, Built: 8/30, Driveway: 9/20/22

Rank V

Nov 14, 2022

#3
That blows. Sadly it's like this all over the place these days. Poor service, below average quality, careless employees, zero initiative etc.
2021Bronco☆2.3☆BL☆7MT☆4D☆A51☆SoftT☆ARRIVED 9/9/21☆SOLD 1/21/23☆NT Supports▪Consults▪Supply's Car Dealers, Vehicle Distributors, and Retail Customers Since 1992
Bronco 202?

No Ragerts

Nov 14, 2022

#4
@rayhil67 (and anyone else) I just received an email today from Safelite with some discount codes - ENJOY!

Save $25* on glass repair with code FFE25
Save $50** on glass replacement with code FFE50
Save $125*** on windshield replacement + recalibration with code FFE125​
- 2023 Raptor / Shadow Black / MGV (DOB 8/30/23)
- 2023 Heritage Limited Edition / Robin’s Egg Blue / 4dr / (stolen from my dealer 11/15/23)

STRESS FREE !!!

Nov 14, 2022

#5
rayhil67
***** UPDATE*****​
Day 64 of the Safelight Saga;

On October 27th get call from safelight new windshield is in and for some reason it was sent to there Allentown, pa location (about 1hr 30min drive, Norristown location 20min from my work, Reading location 15min from my home) and they tell me I have to come on site for install!! Politely tell them to go pound sand, call the local SL location in Reading and start over. Windshield comes in 11/07 scheduled install for Sat 11/12 0800-1200, get a call around 1000 they got the wrong WS (bronco sport).... What the fucking, fuck I lost it on the poor girl on the phone and hung up, called back about 10min latter and apologized and explained the whole situation, she excepted and placed order for correct WS and have attentive install date of 11/23.

what could they possibly fuck up this time!!!!
Maybe..... they forgot the were closed on the 23..... Thanksgiving week..... sorry just another possibility 😶
2023 Wildtrak, Iconic Silver, Hard top, ordered 10/5, built 12/13, delivered 1/18
Bronco 202?

Rank IV

Nov 14, 2022

#6
When I broke my windshield shortly after delivery, it took me months to get a replacement. It was awful, I can definitely sympathize. I ended up putting a film onto mine because I just didn't want to deal with it again.
- seatback covers from amazon.com - DIY windshield film from grab-gard.com - grab handles from bartact

Gotta just go for it

Nov 14, 2022

#7
PhillyCat
When I broke my windshield shortly after delivery, it took me months to get a replacement. It was awful, I can definitely sympathize. I ended up putting a film onto mine because I just didn't want to deal with it again.
How is the film working out for you, is it the same one that's around $200 or so?
PhoenixTheBronco OBX, Leather, SAS, High. Blend 8/15, Online 8/26, Built ???, Shipped 11/2, Picked up 11/18

Rank IV

Nov 17, 2022

#8
Broncy_OBX
How is the film working out for you, is it the same one that's around $200 or so?
Yeah, the price was about that. I'm happy with it so far. Doesn't seem to scratch like I was afraid it might. I've had some hard rock hits that I thought would have broken the windshield, but it help up great.
- seatback covers from amazon.com - DIY windshield film from grab-gard.com - grab handles from bartact

You must log in or register to post here.