Jan 11, 2022
Recap: December 23rd, while stopped at a stop light (only 2,024 miles on it), the 2.7 died and would simply not restart. The Bronco ended up being towed to local Ford dealer where it discovered that the timing chain broke, the valves had destroyed the pistons and metal shaving contaminated the entire oil system.
December 30th, 7 days later, Ford Motor Co. finally authorized a rental to “temporarily” replace the Bronco. I know some say that I must be patient, after all it was Christmas on the 25th. To that I reply I know, since the Bronco was my only vehicle (I traded my truck in to get it and sold my 06 Jeep TJ) I was stranded without an automobile during the Christmas Holiday.
January 6, 2022, Ford Motor Company has not yet authorized a replacement motor (according to my local Ford Dealership’s Service Dept.). It has now been 14 days since the new Bronco lost it’s engine. I was not expecting the Bronco to be fixed by now, but I was expecting that Ford would have at least authorized an engine replacement and maybe even be in the process of shipping said replacement to the dealership. That evening, I started via the internet, to look up e-mail addresses and phone numbers to every Executive I could find within Ford Motor and I started my, “Complain Campaign”.
January 10, 2022, I went to my local Ford Dealer’s Service Department where my Bronco was towed to. (Greenwood Ford, Hollister, CA) At various times, not all at once, I spoke with several Service Writers, one Service Tech and the Service Manager. The bottom line was the dealership employees are frustrated with Ford Motor Co. They are not getting the parts, information, or answers from Ford Motor that they need to take care of my Bronco’s needs.
One on one, an individual said in confidence to me that Ford Motor is aware that there is an issue with the 2.7 engines and Engineers are most likely developing a fix to the production of new motors. That person also said they doubted Ford would send a current crate motor that could potentially have the same issue. When I inquired/pushed as to when Ford could potentially have a design fix and expect a new motor to be shipped, he said that is up to Michigan, and his best guess was four to six months.
Feeling disheartened, I left the Service Department and was walking back to the rental vehicle when I received a call from Michigan. (My Complain Campaign got someone’s attention!) Ms. Jones who works for the Ford Motor Co. Executive Offices told me that my e-mail I sent to the Board of Directors complaining about the lack of support regarding my 2021 Ford Bronco was forwarded to her and she will be looking into my case. Ms. Jones said that since she just received my information, she would follow up with me the next day (Tuesday, January 11, 2022). She also said that the number she was calling me from was her direct line and if I had any questions or concerns, to please call her. (I felt hopeful!)
January 11, 2022, near the end of the business day (5pm Michigan time), no call as of yet from Ms. Jones. I did call Ms. Jones at 3pm Michigan time and left a request for a call back, which never happened. Perhaps Ms. Jones is still looking into the situation. Perhaps she found out the same as I was told at the Dealership, four to six months.
Rant: Please correct me if the following numbers are wrong, they are what I was looking at today waiting for a call that never came: Food for thought for reservation holders and those thinking of placing a reservation. From what I can tell, Ford has shipped roughly 30k Broncos for delivery thus far. Not all of those 30k units are 2.7 engines, some are the 2.3. I’m guessing most opted for the 2.7 so let’s say 25k units of the 2.7 broncos have shipped. I know Bronco6G has a great following within the Bronco community, but not all Bronco owners probably belong to it. Bronco6G has a current list of 23 known 2.7 Bronco engines that have failed. I would guess the actual number of failed 2.7 Broncos to total above 30 units. If my numbers are somewhat in the ballpark, you have a far better chance of your 2.7 Bronco having a catastrophic failure vs wining the lotto. Good luck!
December 30th, 7 days later, Ford Motor Co. finally authorized a rental to “temporarily” replace the Bronco. I know some say that I must be patient, after all it was Christmas on the 25th. To that I reply I know, since the Bronco was my only vehicle (I traded my truck in to get it and sold my 06 Jeep TJ) I was stranded without an automobile during the Christmas Holiday.
January 6, 2022, Ford Motor Company has not yet authorized a replacement motor (according to my local Ford Dealership’s Service Dept.). It has now been 14 days since the new Bronco lost it’s engine. I was not expecting the Bronco to be fixed by now, but I was expecting that Ford would have at least authorized an engine replacement and maybe even be in the process of shipping said replacement to the dealership. That evening, I started via the internet, to look up e-mail addresses and phone numbers to every Executive I could find within Ford Motor and I started my, “Complain Campaign”.
January 10, 2022, I went to my local Ford Dealer’s Service Department where my Bronco was towed to. (Greenwood Ford, Hollister, CA) At various times, not all at once, I spoke with several Service Writers, one Service Tech and the Service Manager. The bottom line was the dealership employees are frustrated with Ford Motor Co. They are not getting the parts, information, or answers from Ford Motor that they need to take care of my Bronco’s needs.
One on one, an individual said in confidence to me that Ford Motor is aware that there is an issue with the 2.7 engines and Engineers are most likely developing a fix to the production of new motors. That person also said they doubted Ford would send a current crate motor that could potentially have the same issue. When I inquired/pushed as to when Ford could potentially have a design fix and expect a new motor to be shipped, he said that is up to Michigan, and his best guess was four to six months.
Feeling disheartened, I left the Service Department and was walking back to the rental vehicle when I received a call from Michigan. (My Complain Campaign got someone’s attention!) Ms. Jones who works for the Ford Motor Co. Executive Offices told me that my e-mail I sent to the Board of Directors complaining about the lack of support regarding my 2021 Ford Bronco was forwarded to her and she will be looking into my case. Ms. Jones said that since she just received my information, she would follow up with me the next day (Tuesday, January 11, 2022). She also said that the number she was calling me from was her direct line and if I had any questions or concerns, to please call her. (I felt hopeful!)
January 11, 2022, near the end of the business day (5pm Michigan time), no call as of yet from Ms. Jones. I did call Ms. Jones at 3pm Michigan time and left a request for a call back, which never happened. Perhaps Ms. Jones is still looking into the situation. Perhaps she found out the same as I was told at the Dealership, four to six months.
Rant: Please correct me if the following numbers are wrong, they are what I was looking at today waiting for a call that never came: Food for thought for reservation holders and those thinking of placing a reservation. From what I can tell, Ford has shipped roughly 30k Broncos for delivery thus far. Not all of those 30k units are 2.7 engines, some are the 2.3. I’m guessing most opted for the 2.7 so let’s say 25k units of the 2.7 broncos have shipped. I know Bronco6G has a great following within the Bronco community, but not all Bronco owners probably belong to it. Bronco6G has a current list of 23 known 2.7 Bronco engines that have failed. I would guess the actual number of failed 2.7 Broncos to total above 30 units. If my numbers are somewhat in the ballpark, you have a far better chance of your 2.7 Bronco having a catastrophic failure vs wining the lotto. Good luck!
Gimesnow, Deano Bronc
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Jan 11, 2022