Badlands Bronco - FORD SYNC WENT OUT

eise2270

Rank 0

Advocate II

Dec 13, 2020
27
88
68
Oklahoma City, OK, USA
First Name
Sam
Last Name
Eiser
I received my 2021 Badlands in December. A month ago, my Ford SYNC screen went completely out for two days, then came back on for almost one week. Screen went out again about 3 weeks ago at 1800 miles and dealership says that my APIM needs to be replaced. Problem is that Ford doesn't have any APIMs available for the Bronco and has no idea when they might have one available for me. No radio, no navigation, no back-up camera and zero help from Ford on this issue. Suggestions?
 

mike8675309

Rank V

Promoter III

Nov 24, 2021
385
487
1,683
Minnesota
First Name
Mike
Last Name
Harms
All you can do is push your dealer to get it done. I would say it could be considered a safety issue as your model does not have the convex spotter mirrors like the base vehicles so you have no chance of seeing behind you. You could try to press that. They may move then to give you a loaner and take your vehicle out of service though, so it's really a question of if you want your bronco in it's failed mode or if you are willing to let it sit while you wait for parts.
 

SlashRacer

Rank VI
Moderator

Don't delete

May 31, 2020
3,887
10,259
3,501
Allegan, MI, USA
First Name
Michael
Last Name
Heckman
Member #

0885

I received my 2021 Badlands in December. A month ago, my Ford SYNC screen went completely out for two days, then came back on for almost one week. Screen went out again about 3 weeks ago at 1800 miles and dealership says that my APIM needs to be replaced. Problem is that Ford doesn't have any APIMs available for the Bronco and has no idea when they might have one available for me. No radio, no navigation, no back-up camera and zero help from Ford on this issue. Suggestions?
@Ford Motor Company
 
  • Like
Reactions: TK1215

Sweetart4jc

Rank III

Advocate II

Oct 27, 2021
26
25
846
Dallas, Texas
First Name
Chandra
Last Name
Torres
Member #

104922

I have the same problem! I have a Big Bend, 8” screen. I tried resetting it but it remains blank. My dealership doesn’t have loaner cars so I’m stuck musicless for God knows how long. Really sucks but at least the AC works!
 
  • Like
Reactions: SlashRacer

Sweetart4jc

Rank III

Advocate II

Oct 27, 2021
26
25
846
Dallas, Texas
First Name
Chandra
Last Name
Torres
Member #

104922

So I took mine to a different dealership and it’s the APIM that needs to be replaced as well. They simply ordered a new one and it’s supposed to be here in 3 days. I recommend trying a different dealership. There is no excuse why they wouldn’t make that part for a vehicle that was just made and that they are still making.
 
  • Like
Reactions: Broncofly

Broncofly

Rank V

Champion I

Aug 6, 2020
460
1,093
2,607
Vancouver, WA, USA
First Name
Paul
Last Name
Calisto
Member #

0869

Hello fellow blacked out screen peeps......my Nav/Radio screen is blacked out. My screen blanked out after the last over the air update, or at least I think it happened very close to the last over the air update. Anyway, the screen is blank/blacked out, Ive tried to do the reset with no luck, thinking of disconnecting the battery for a good while and trying it again, not sure what to do after that other than the dealership. As for the module you guys are writing about, the APIM, is this something big, is there a lot of work that goes into replacing it, does the whole dash come out? How long does that take and whats involved? Thank you for your time! (y)
 

ChuckO

Rank VI

Champion I

May 8, 2022
461
762
3,501
Left Coast
First Name
Charles
Last Name
OBryan
Member #

5650

Become familiar with Oklahoma's Lemon Laws, and structure your conversation with the dealership / Ford with the Lemon Law intent
 

mike8675309

Rank V

Promoter III

Nov 24, 2021
385
487
1,683
Minnesota
First Name
Mike
Last Name
Harms
Hello fellow blacked out screen peeps......my Nav/Radio screen is blacked out. My screen blanked out after the last over the air update, or at least I think it happened very close to the last over the air update. Anyway, the screen is blank/blacked out, Ive tried to do the reset with no luck, thinking of disconnecting the battery for a good while and trying it again, not sure what to do after that other than the dealership. As for the module you guys are writing about, the APIM, is this something big, is there a lot of work that goes into replacing it, does the whole dash come out? How long does that take and whats involved? Thank you for your time! (y)
The dash isn't hard to take apart. Not sure about the book time it is for the Bronco but it can't take more than 30 minutes to get all the plastic stuff off and out of the way to get behind the dash. Maybe 45 minutes.
 
  • Sad
Reactions: Broncofly

Sweetart4jc

Rank III

Advocate II

Oct 27, 2021
26
25
846
Dallas, Texas
First Name
Chandra
Last Name
Torres
Member #

104922

Hello fellow blacked out screen peeps......my Nav/Radio screen is blacked out. My screen blanked out after the last over the air update, or at least I think it happened very close to the last over the air update. Anyway, the screen is blank/blacked out, Ive tried to do the reset with no luck, thinking of disconnecting the battery for a good while and trying it again, not sure what to do after that other than the dealership. As for the module you guys are writing about, the APIM, is this something big, is there a lot of work that goes into replacing it, does the whole dash come out? How long does that take and whats involved? Thank you for your time! (y)
Having the dealership replace the APIM only takes a few hours. About half a day. They have to reprogram lots of things once it’s replaced. Under warranty.
 
  • Like
Reactions: Broncofly

Broncofly

Rank V

Champion I

Aug 6, 2020
460
1,093
2,607
Vancouver, WA, USA
First Name
Paul
Last Name
Calisto
Member #

0869

So I took mine to a different dealership and it’s the APIM that needs to be replaced as well. They simply ordered a new one and it’s supposed to be here in 3 days. I recommend trying a different dealership. There is no excuse why they wouldn’t make that part for a vehicle that was just made and that they are still making.
The dash isn't hard to take apart. Not sure about the book time it is for the Bronco but it can't take more than 30 minutes to get all the plastic stuff off and out of the way to get behind the dash. Maybe 45 minutes.
Having the dealership replace the APIM only takes a few hours. About half a day. They have to reprogram lots of things once it’s replaced. Under warranty.
Yup.....they are replacing the APIM. They mentioned its going to be ordered and will call when available........hmmmm, how long with no radio:cry: At least I got an oil change and 5 tire rotation while at the dealership so not all was lost and they got me out the door in a couple hours.:)(y)
 

EvlNvrDys

Rank VI

Champion I

Sep 1, 2021
683
1,185
2,964
Milford, NJ 08848
First Name
Greg
Last Name
Bradley
Member #

105178

Yup.....they are replacing the APIM. They mentioned its going to be ordered and will call when available........hmmmm, how long with no radio:cry: At least I got an oil change and 5 tire rotation while at the dealership so not all was lost and they got me out the door in a couple hours.:)(y)
If it makes you feel any better, I drove my Mustang for a whole year + without a radio (too lazy to order one off Ebay). And that sucked! Listening to music through my phone speakers..... Yeah sorry, probably doesn't make you feel any better, but I did feel your pain. :rolleyes:
 
  • Haha
Reactions: Broncofly

Broncofly

Rank V

Champion I

Aug 6, 2020
460
1,093
2,607
Vancouver, WA, USA
First Name
Paul
Last Name
Calisto
Member #

0869

If it makes you feel any better, I drove my Mustang for a whole year + without a radio (too lazy to order one off Ebay). And that sucked! Listening to music through my phone speakers..... Yeah sorry, probably doesn't make you feel any better, but I did feel your pain. :rolleyes:
Daaaaaannnnnngggggg!!!:ROFLMAO: