I had this problem initially. I e-mailed the address on the website and attached a .PDF of the order paperwork from my dealer and got an e-mail the next day saying that my order was verified. I could then proceed with booking.I tried to register and the system is saying it can't verify my order and that it is pending. Anyone else have this problem? I have the order verification from Ford when it was processed and received. Of course I am a late comer and only getting my order in a month ago.