Sep 02, 2021
I received my production confirm today win VIN: 4dr BL Sasquatch, 2.7L, Lux, soft top, tow, 7/13 reservation date, but the order was incorrect. I had just switched from a 2 dr BL Squatch to a 4 dr BLSquatch on Tuesday (8/31/21). I asked the dealer to send me confirm, but I didn't receive one so I called to request it again the next day (9/1). Of course they didn't review it and they forgot to order Sasquatch. I called and asked to correct it immediately (9/1). By the end of the day (9/1) I requested confirm again, and the salesperson said it would be done on Thursday (9/2) WTF?. I received my order confirmation email this morning (9/2) with No Sasquatch. I called Ford and they said the only thing that can happen is the dealer needs to call their Ford rep and hope they can do something. I had to call the dealer twice today to speak with someone who is "working on it".
I was waiting for this day for so long, and now this inept dealer has made it a crap day. I understand the switch was risky, but I've been experiencing terrible communication from my dealer from the start. I tried switching dealers last fall, but was told it was too late.
I was waiting for this day for so long, and now this inept dealer has made it a crap day. I understand the switch was risky, but I've been experiencing terrible communication from my dealer from the start. I tried switching dealers last fall, but was told it was too late.
KennyMac, bdawson24