Need Direct Ford Intervention--Dealer Cannot Solve Order Issue

twryan3

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Advocate II

Mar 18, 2022
10
3
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Germantown, TN, USA
First Name
Thomas
Last Name
Ryan
My apologies to everyone if the following seems rash or obnoxious, but I hope after reading below you will understand my plea for assistance. I know that members of the Ford Team read these threads on occasion, and I have nowhere else to turn except for direct intervention, as my Dealer cannot (or will not) find a solution to my issue.

Short version: I reserved an OBX 6/20/21 and converted the reservation to an order on 10/15/21 online (this is important). In December my salesperson said there was an issue with my order and ever since then I have been pushing them to fix this. 10 months later, no solution; despite calling, emailing, texting and showing up every 3 or so weeks. After finally getting the general sales manager involved, they figured out that Ford either never sent, or the dealer lost, the email from Ford to enter my order in WEBDO, complete the paperwork and have me sign the order. I would note here that I have paid the $100 reservation and $500 order deposits. With the order banks being closed since March, they have not been able to enter the system and because it is not in WEBDO, they cannot convert my 2022 order to a 2023. They cannot figure out what to do (or continue fail to engage with Ford sufficiently), so my order has been in limbo for almost a year and looks like that will remain the case. They obviously cannot enter a new order, etc. Among other issues, I am concerned that if this is not converted by the November date, my order is dropped.

If anyone has any thoughts, I would appreciate them, but it appears that only direct action by persons at Ford itself can help. Therefore, if anyone at FMCo can help, please reply to this post or DM so I can provide additional details.

Thank you in advance.
Tom Ryan
 
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PSUTE

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Don't delete

Oct 2, 2020
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My apologies to everyone if the following seems rash or obnoxious, but I hope after reading below you will understand my plea for assistance. I know that members of the Ford Team read these threads on occasion, and I have nowhere else to turn except for direct intervention, as my Dealer cannot (or will not) find a solution to my issue.

Short version: I reserved an OBX 6/20/21 and converted the reservation to an order on 10/15/22 online (this is important). In December my salesperson said there was an issue with my order and ever since then I have been pushing them to fix this. 10 months later, no solution; despite calling, emailing, texting and showing up every 3 or so weeks. After finally getting the general sales manager involved, they figured out that Ford either never sent, or the dealer lost, the email from Ford to enter my order in WEBDO, complete the paperwork and have me sign the order. I would note here that I have paid the $100 reservation and $500 order deposits. With the order banks being closed since March, they have not been able to enter the system and because it is not in WEBDO, they cannot convert my 2022 order to a 2023. They cannot figure out what to do (or continue fail to engage with Ford sufficiently), so my order has been in limbo for almost a year and looks like that will remain the case. They obviously cannot enter a new order, etc. Among other issues, I am concerned that if this is not converted by the November date, my order is dropped.

If anyone has any thoughts, I would appreciate them, but it appears that only direct action by persons at Ford itself can help. Therefore, if anyone at FMCo can help, please reply to this post or DM so I can provide additional details.

Thank you in advance.
Tom Ryan
10/15/22 is not in the history books yet, Perhaps you got the dates mixed up?
 
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Jakob1972

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Aug 17, 2020
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so you made a reservation online 6/20/21 and your converted order 10/15/21 disappeared? I thought if you placed a reservation that Ford would send you correspondence but if you ordered through a dealer you would have to rely on them to update you.

I hope @Ford Motor Company can help you revive your lost order.
But I fear just like several FE order holders that got left out in the cold that will be what happens to you in the end. I would be prepared to get your money from the dealer and move on to another dealer but you will be at the back of the line. as we all have seen here sometimes the back of the line is the right spot to be if you want your Bronco built. That is why there have been about 130K broncos built to day and there are still day one and week one res holders waiting.
 
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twryan3

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Advocate II

Mar 18, 2022
10
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Germantown, TN, USA
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Thomas
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Ryan
What does it show for a status on your ford account? You have a reservation number, so you should have a ford account.
It shows "Order Completed" but the dealer (and apparently some folks at Ford, maybe) can't see anything else. It apparently was never in WEBDO, and they cannot convert to a 2023 because it is not in WEBDO. It seems that someone at Ford just needs to fix this; things can be done if the right people and the right oil are involved.
 

twryan3

Rank 0

Advocate II

Mar 18, 2022
10
3
68
Germantown, TN, USA
First Name
Thomas
Last Name
Ryan
so you made a reservation online 6/20/21 and your converted order 10/15/21 disappeared? I thought if you placed a reservation that Ford would send you correspondence but if you ordered through a dealer you would have to rely on them to update you.

I hope @Ford Motor Company can help you revive your lost order.
But I fear just like several FE order holders that got left out in the cold that will be what happens to you in the end. I would be prepared to get your money from the dealer and move on to another dealer but you will be at the back of the line. as we all have seen here sometimes the back of the line is the right spot to be if you want your Bronco built. That is why there have been about 130K broncos built to day and there are still day one and week one res holders waiting.
The order is there, somewhere, but it never got finalized by the dealer in WEBDO, so my order number is still my Res. number. They can see I have an order and they can see I put down $600, but because of how the system is set up, they cannot push it forward. The long and short of this, the sales guy did nothing when he could have and everyone stuck/doesn't know what to do/who knows. I just want it fixed and put back into where I should be in line, etc.
 
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tstarks

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Jan 13, 2022
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The order is there, somewhere, but it never got finalized by the dealer in WEBDO, so my order number is still my Res. number. They can see I have an order and they can see I put down $600, but because of how the system is set up, they cannot push it forward. The long and short of this, the sales guy did nothing when he could have and everyone stuck/doesn't know what to do/who knows. I just want it fixed and put back into where I should be in line, etc.
Where [email protected] today????
 
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twryan3

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Mar 18, 2022
10
3
68
Germantown, TN, USA
First Name
Thomas
Last Name
Ryan
Let us know when and if you get a resolution.
For sure. I am tired of the whole thing, but especially generally being ignored and when I am not, the answer being “yeah, we are trying it figure this out”. Someone or someone’s at Ford can fix this.
 

Broncy_OBX

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Mar 20, 2022
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For sure. I am tired of the whole thing, but especially generally being ignored and when I am not, the answer being “yeah, we are trying it figure this out”. Someone or someone’s at Ford can fix this.
Try to DM them on Instagram, I was able to get help there.
 
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