Dealer from hell, Ford customer service is no help.

PSUTE

Sorry, but this is on you. You chose the dealer at reservation time. Had plenty of time to change dealers. You did not do your due diligence on a what, $50,000 purchase? Most of us have had our deals locked in before order was placed. Someone else will be driving your Bronco down the road and you will be sucking eggs...

Broncadonk MKG

I was still working there up until right after the deadline for dealership changes. For sake of professionalism I won’t go into detail how bad it was behind the scenes, but take my word for it when I say I was trying to be as diligent as possible and management was not running things as they should. They’ve gotten into a lot of trouble recently for bad practices and it was like pulling teeth. I had my build sheet with build codes written out for the Bronco specialist at the time of order, and when I asked to have his order confirmation printed out he AND the GM said there was no need because it was the same as what I had given them. And I know for a fact he had messed some things up originally because he relayed what he had on his computer and I had to correct him on a few specs, pressing him for information again, before he submitted the order batch in February.

PSUTE

Broncadonk MKG

I was still working there up until right after the deadline for dealership changes. For sake of professionalism I won’t go into detail how bad it was behind the scenes, but take my word for it when I say I was trying to be as diligent as possible and management was not running things as they should. They’ve gotten into a lot of trouble recently for bad practices and it was like pulling teeth. I had my build sheet with build codes written out for the Bronco specialist at the time of order, and when I asked to have his order confirmation printed out he AND the GM said there was no need because it was the same as what I had given them. And I know for a fact he had messed some things up originally because he relayed what he had on his computer and I had to correct him on a few specs, pressing him for information again, before he submitted the order batch in February.

So they had you by the short hairs, they are continuing to use you ... Now I'm sympathetic...

Broncadonk MKG

I asked Ford customer service how many blood sacrifices I’d have to make to Henry’s divine spirit to change dealerships, and they essentially told me “sucks to be you but there’s nothing we can do. Your dealer should’ve done x, y and z”.

I worked (hard emphasis on “worked” past tense) for this dealership and the Bronco specialist was so lazy yet so possessive of orders that I couldn’t see anything, just had to take his word for it.

The only correspondence I’ve had is the Ford emails. So, two. Reservation number and order number confirmation.

I do not know the final price of my BD.
I do not know if the accessories/ specs were ordered right.
I do not know what my priority code is.
I literally don’t know anything. And when I think about how I’m paying this guy commission to screw up my order and deliver terrible customer service, my blood pressure goes up. I literally just have to hope and pray that my Bronco gets delivered and it’s at least the right color and the right price for the features and accessories. I bet $100 that they don’t call me when it arrives and they let other people test drive it before I find out. Because that’s happened to other customers before at that dealership on their ordered vehicles.

Sorry for ranting, I’m just angry that Ford will not let me pick up the vehicle at a dealership down the road instead.

richtor

Call Nick at Chuck Anderson Ford. See if he can help.

Bronco5.0

Broncadonk MKG

I asked Ford customer service how many blood sacrifices I’d have to make to Henry’s divine spirit to change dealerships, and they essentially told me “sucks to be you but there’s nothing we can do. Your dealer should’ve done x, y and z”.

I worked (hard emphasis on “worked” past tense) for this dealership and the Bronco specialist was so lazy yet so possessive of orders that I couldn’t see anything, just had to take his word for it.

The only correspondence I’ve had is the Ford emails. So, two. Reservation number and order number confirmation.

I do not know the final price of my BD.
I do not know if the accessories/ specs were ordered right.
I do not know what my priority code is.
I literally don’t know anything. And when I think about how I’m paying this guy commission to screw up my order and deliver terrible customer service, my blood pressure goes up. I literally just have to hope and pray that my Bronco gets delivered and it’s at least the right color and the right price for the features and accessories. I bet $100 that they don’t call me when it arrives and they let other people test drive it before I find out. Because that’s happened to other customers before at that dealership on their ordered vehicles.

Sorry for ranting, I’m just angry that Ford will not let me pick up the vehicle at a dealership down the road instead.

I can relate, they were using my Focus as a demo for a weekend before they told me it was in. (special order)

Broncadonk MKG

Update: called another dealership (recommended in this thread) and unfortunately they can’t do a courtesy delivery on the Broncos. He was super helpful though and gave me a few pointers on how to deal with this going forward. I told him if Ford changes their mind by the fall when I hope my Bronco gets off the assembly line, we will be in touch so I can do business with them instead.

Deano Bronc

Broncadonk MKG

Update: called another dealership (recommended in this thread) and unfortunately they can’t do a courtesy delivery on the Broncos. He was super helpful though and gave me a few pointers on how to deal with this going forward. I told him if Ford changes their mind by the fall when I hope my Bronco gets off the assembly line, we will be in touch so I can do business with them instead.

Have you tried contacting Mike Levine? Not sure it would help and it could open up a can of worms but it may be worth a shot. Not sure what he would think about you being a GM salesman now but I can't imagine the situation could get any worse.

Broncadonk MKG

Update #2:

Last week I emailed the dealership asking for the order invoice. Never heard anything back, so I called Ford and asked if they could inquire this morning. Still nothing.

I’m beyond irritated. It takes five minutes to pull the order and email it. Idk what to do at this point besides wait in limbo and try not to let my blood boil about it.

amanda

Broncadonk MKG

Update #2:

Last week I emailed the dealership asking for the order invoice. Never heard anything back, so I called Ford and asked if they could inquire this morning. Still nothing.

I’m beyond irritated. It takes five minutes to pull the order and email it. Idk what to do at this point besides wait in limbo and try not to let my blood boil about it.

Can you go sit in the lobby and demand it until they get it printed for you? I wish I had done that because now I'm getting a bronco that's the wrong color and is missing stuff I ordered.